IND-Senior AnalystDigital Business Enablement

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowes offers an ultramodern work environment complete with cutting-edge technology collaborative workspaces an on-site gym and clinic and other perks to enhance your work experience.

About Lowes

Lowes is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion Lowes operates over 1700 home improvement stores and employs approximately 300000 associates. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .

Lowes India the Global Capability Center of Lowes Companies Inc. is a hub for driving our technology business analytics and shared services strategy. Based in Bengaluru with over 4500 associates it powers innovations across omnichannel retail AI/ML enterprise architecture supply chain and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform Lowes India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information visit Lowes India

About Team

The Senior Analyst will manage category performance and key site-experience metrics ensuring alignment with Lowes Pro Supply strategic priorities and financial objectives. They will actively identify evaluate and advocate for enhancements that reduce friction and create a more efficient seamless customer journey. By translating data-driven insights into clear recommendations this role will help deliver a stronger digital experience for Lowes Pro Supply customers and accelerate digital growth.

As part of the DBE team the Senior Analyst will play a key role in identifying and shaping opportunities to improve the digital shopping experience for LPS customers on . The role will focus on understanding the current digital journey identifying friction and experience gaps and helping define improvements that enable a smoother path from product discovery through purchase fulfillment and reorder.

Roles &Responsibilities

As a Senior Analyst your work will support the development of a stronger LPS digital experience by combining customer business and digital insights to identify high-impact opportunities and guide prioritization across teams.

• Analyze the LPS Customer Journey: Develop a strong understanding of how LPS customers navigate across Search product discovery product evaluation Cart Checkout fulfillment and reorder. Identify friction points missing capabilities and opportunities to simplify the journey.
• Identify Digital Experience Opportunities: Assess the current experience at an item category and journey level to identify gaps that may impact product discovery purchase confidence conversion or repeat purchase.
• Data Analysis and Reporting: Analyze digital and business performance data to identify trends customer behavior patterns and areas of opportunity. Translate findings into clear insights and recommendations for stakeholders.
• Performance Tracking: Monitor key digital metrics including revenue conversion average order value digital penetration engagement and journey performance to identify where deeper analysis or intervention may be needed.
• Drive Revenue and Conversion Opportunities: Identify opportunities to improve revenue conversion and average order value by addressing customer friction improving existing journeys and identifying new digital capabilities or experience enhancements.
• Category-Level Digital Analysis: Evaluate priority categories and products to identify recurring experience gaps across Search PLP PDP Cart and Checkout and recommend scalable opportunities that can improve the experience across a broader set of items.
• Competitor Analysis and Benchmarking: Assess relevant B2B MRO and industry competitor experiences to identify best practices and capabilities that may be relevant for LPS customers.
• Cross-Functional Collaboration: Partner with teams across Merchandising Product Technology Marketing SEO Pricing Inventory Supply Chain and other LPS business functions to share insights prioritize opportunities and support execution of digital experience improvements

Years of Experience

4 years of relevant experience in E-commerce and Data Analysis

Primary Skills (must have)

• End to end understanding of Ecommercepurchase funnel
• Web Analytics
• Google Analytics
• Advanced Excel
• SQL
• Power BI Tableau
• Strong e-commerce knowledge

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.