Implementation Engineer
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Job Summary
About Us
Overview
We are looking for a talented and drivenImplementation Engineerto join ourProfessional Services this role you will design and implement integration solutions collaborating closely with product and engineering teams to deliver tailored solutions for our enterprise clients. You will serve as the subject matter expert on Seismics platform components working alongside customers project managers solution consultants and teams across different geographies to deliver seamless automations custom solutions and integrations.
Who you are:
Bachelors Degree in Engineering Computer Science Information Systems or a related field or equivalent experience.
Twoor more years of experience in Enterprise Content Professional Services.
one or more years of hands-on experience designing implementing and testing API integrations and solutions with above average knowledge of RESTful APIs.
Strong knowledge of SQL Web Service Consumption SOQL and Salesforce Reporting.
Expert knowledge of Excel Model SSO SMTPSCIMand Salesforce Setup.
Expert knowledge ofLiveDoc&LiveFormis preferred.
Ability to lead projects with teamslocatedin different geographies.
Demonstrated experience leading requirements gathering efforts on large-scale projects.
Strong written and oral communication skills with a proven ability toinitiateand manage relationships with customers at all levels.
Self-starter with the ability to manage multiple projects simultaneously.
Demonstrates strong self-learning capabilities with the aptitude to quickly grasp new product features technologies and concepts.
Critical thinking analysis troubleshooting and problem-solving capability.
Advancedproficiencywith the Microsoft Office Suite including PowerPoint Word and Excel.
Understanding of New Product Development Methodologies and Emerging Technologies (Mobile Security Internet etc.).
Strong facilitation project management and organisational skills.
Strong relationship development and people management skills.
Experience collaborating with and providing business recommendations to management.
Comfortable writing and troubleshooting Python code snippets.
Experience utilising AI tools and building agents to drive efficiency and quality improvement.
Experience in the Business Requirements Creation Process for a technical product or similar experience.
Experience with Seismic or another Sales Enablement platform is a plus.
Experience in Product Management on a Technical Product is a plus.
What youll be doing:
Collaborate with business development product management and engineering teams to createand deployintegration solutions for complex client needs.
Lead requirement gathering sessions with enterprise customers to understand business goals technical requirements and integrationobjectives.
Serve as subject matter expert on Seismics platform capabilities APIs out-of-the-box offerings and custom integrations.
Provide strategic and hands-on technical guidance to clients throughout the evaluation implementation and post-deployment phases.
Communicate and present solutions effectively to client executives and technical teams.
Serve as technical lead across multiple concurrent projects ensuringtimelydelivery and high-quality outcomes in collaboration with cross-functional teams across different geographies.
Identifyand mitigate risks in technical workstreams escalating critical issues as needed.
Develop creative robust scalable and reusable strategies to support evolving business needs.
Deliver ongoing support and services for existing customers in alignment with SLAs; manage customer escalations while seeking technical resolution.
Conduct virtual and on-site training sessions to enable customer success.
Collaborate with Product Engineering and Customer Success teams to advocate for customer-driven enhancements and feature requests.
Seek out new industry and technology trends and apply this knowledge to solve business problems.
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Headquartered in San Diego and with employees across the globe Seismic is the global leader in salesenablement backed by firms such as Permira Ameriprise Financial EDBI Lightspeed Venture Partners and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO Percolate Grapevine6 and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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About Company
Learn how Seismic’s AI-powered enablement, training, and coaching solution enables sales and marketing teams to engage buyers and grow revenue
