HR Operations Specialist

Function

Were Hitachi Digital a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies including GlobalLogic Hitachi Digital Services Hitachi Vantara and more offer comprehensive services that span the entire digital lifecycle from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi integrating domain knowledge and digital capabilities and harnessing the power of the entire portfolio of services technologies and partnerships to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience character perspective and passion for achieving great things in the world are equally as important to us.

We are looking for a highly organized and detail-oriented Sr. Associate HR Shared Services to join our team in India. This role is critical in providing prompt accurate and consistent HR support to our employees. The ideal candidate will primarily manage the end-to-end onboarding process for new hires and efficiently resolve employee inquiries through our ticketing system.

1. Employee Onboarding

• Manage the complete pre-boarding and onboarding lifecycle for new employees in India.

• Ensure timely collection verification and processing of all required new hire documentation (e.g. identity proof education certificates background check forms).

• Coordinate with internal teams (e.g. IT Payroll Facilities) to ensure a seamless Day 1 experience including system access equipment setup and workspace readiness.

• Conduct HR-related induction and orientation sessions explaining company policies benefits and HR processes.

• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).

2. HR Ticket Handling and Query Resolution

• Serve as the first point of contact for HR-related queries from employees managers and external partners via the HR Shared Services ticketing system.

• Efficiently manage and resolve a high volume of tickets related to various HR topics including policies standard operating procedures (SOPs) benefits and data changes.

• Ensure all tickets are logged categorized tracked and resolved within established Service Level Agreements (SLAs).

• Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments ensuring a smooth handoff and follow-up.

• Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs).

3. Compliance and Audit Support

• Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes.

• Support internal and external HR audits by providing necessary documentation and data.

Required

• Education: Bachelors degree in Human Resources Business Administration or a related field.

• Experience: 3-5 years of experience in an HR Shared Services or HR Operations role preferably with a focus on onboarding in a large-scale or multi-state environment in India.

• Knowledge: Solid understanding of core HR processes and Indian statutory compliance related to hiring and employee documentation.

• Technical Skills: Proficiency in using an HRIS (e.g. SAP SuccessFactors Workday Oracle) and experience with a ticketing system (e.g. ServiceNow Zendesk).

Preferred

• Excellent written and verbal communication skills in English with the ability to communicate clearly and professionally.

• Strong organizational skills and exceptional attention to detail.

• Proven ability to handle sensitive and confidential information with discretion.

• A strong customer service mindset with a proactive approach to problem-solving.

• Ability to thrive in a fast-paced high-volume environment.

Were a global 1000-stong diverse team of professional experts promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. Were curious passionate and empowered blending our legacy of 110 years of innovation with our shaping our future. Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.