Global Transactions Team – Benefits Partner SME Level

Global Transacons Team – Benefits Partner Job Summary As a Benefits Partner within the Global Transacons Team you will serve as a frontline champion for the employee experience. You will collaborate closely with internal Benefits Administraon and People Support teams to deliver seamless accurate and empathec operaonal support across our global workforce. Key Qualificaons • 3 years of experience in HR shared services benefits administraon or transacon processing in a high-volume environment. • Proven hands-on experience using HRIS and ckeng plaorms (Workday and ServiceNow strongly preferred). • Exceponal customer-service orientaon with strong verbal and wrien communicaon skills across diverse cross-funconal audiences. • Sharp analycal acumen with strong aenon to detail in auding policy adherence and idenfying discrepancies or compliance risks. • Demonstrated ability to exercise sound judgment discreon and confidenality when handling sensive employee maers. • Strong self-starter with the ability to work independently manage compeng priories and navigate ambiguity in a dynamic fast-paced environment. • Connuous-improvement mindset with experience idenfying process bolenecks and recommending operaonal efficiencies. Descripon In this role you will be the primary point of contact for global reimbursement claim administraon and me-away operaons ensuring every interacon reflects client’s commitment to an exceponal employee experience. Key Responsibilies: • End-to-End Claim Administraon: Review audit and process employee reimbursement claims and me-away requests in Workday and ServiceNow with high precision and adherence to global policies and local statutory guidelines. • Audit & Compliance: Conduct comprehensive reviews to ensure compliance acvely idenfying irregularies policy violaons or potenal fraudulent claims and escalang appropriately. • Issue Resoluon & Escalaons: Serve as a subject-maer expert for complex er-2/3 queries from People Support and regional business partners providing mely resoluon and clear communicaon. • Stakeholder Collaboraon: Build strong partnerships with internal Benefits Design People Support. • Process Opmizaon: Connuously evaluate transacon workflows to eliminate fricon streamline intake and processing and improve turnaround mes and service level agreements (SLAs)