Global Learning Operations Administrator

Role Purpose 

The Global LMS Learning Administrator provides high-quality operational administrative and systems support to the Global Talent & Development team with primary responsibility for Workday Learning administration and the consistent delivery of learner experiences across regions and time zones. 

This role owns the day-to-day coordination of learning activities including programme logistics learner assignments completion tracking reporting stakeholder queries and training records ensuring learning programmes are delivered accurately efficiently and with a strong service mindset. 

Working closely with global stakeholders facilitators vendors HRIS and Learning Operations partners the administrator supports end-to-end programme delivery while identifying opportunities to simplify processes improve data quality strengthen reporting and enhance the learner experience.

Key Responsibilities 

Global Learning Administration & Delivery Support 

• Coordinate end-to-end global learning logistics including programme scheduling learner registration facilitator support participant communications attendance tracking and post-session follow-up. 

• Support learning delivery across multiple regions and time zones ensuring sessions are well organised accessible inclusive and clearly communicated. 

• Maintain global learning calendars operational trackers programme documentation templates and delivery records to ensure accuracy consistency and visibility. 

• Partner effectively with internal stakeholders facilitators vendors and external providers to ensure programmes are delivered on time to standard and with a high-quality learner experience. 

• Anticipate delivery risks resolve operational issues quickly and escalate where needed to keep global programmes on track. 

Workday Learning Administration for Global Training Delivery 

• Act as a primary administrator for Workday Learning enabling reliable global learning operations and a seamless learner experience. 

• Create configure and maintain courses curricula learning paths campaigns offerings sessions notifications and learning assignments within Workday Learning. 

• Manage learner enrolments cancellations waitlists attendance completions certifications status updates and exception handling with accuracy and timeliness. 

• Provide responsive first-line support for learner manager facilitator and stakeholder queries relating to Workday Learning and learning processes. 

• Monitor triage and resolve learning support tickets within agreed service levels escalating complex issues appropriately and tracking through to resolution. 

• Support Workday Learning testing validation user acceptance testing release readiness and enhancement activities to ensure system changes are implemented effectively. 

• Maintain accurate learning data records and documentation in line with internal standards audit requirements and data quality expectations. 

Reporting Stakeholder Support & Continuous Improvement 

• Produce timely learning reports and dashboards to track attendance completions learner engagement compliance requirements operational performance and programme effectiveness. 

• Translate learning data into clear operational insights that help stakeholders understand progress risks gaps and required actions. 

• Support HR Learning & Development HRIS Compliance and business stakeholders with reporting communications process guidance and learner support. 

• Identify and implement process improvement opportunities that enhance learner experience increase efficiency improve data quality and reduce manual administration. 

• Contribute to continuous improvement initiatives across learning operations Workday learning knowledge documentation and support processes. 

Qualifications :

We are looking for someone who brings strong learning operations capability excellent attention to detail and the confidence to support global stakeholders in a fast-moving environment. The ideal candidate will have demonstrated experience in: 

• Advanced administration of Workday Learning within a global or complex organisational environment. 

• Configuring and maintaining Workday Learning courses curricula learning paths sessions offerings campaigns assignments notifications and reporting. 

• Managing learner enrolments attendance completions certifications cancellations waitlists exception handling and training records. 

• Supporting compliance training global programmes large-scale learning initiatives or recurring enterprise learning cycles. 

• Partnering with HRIS Learning Operations Shared Services People Technology Compliance and business stakeholders. 

• Producing learning reports dashboards and operational insights that support decision-making and programme delivery. 

• Supporting Workday Learning testing validation release activities user acceptance testing and system enhancements. 

• Providing high-quality support to learners managers facilitators vendors and internal stakeholders. 

• Acting as a subject matter expert for learning administration processes learner support data quality and operational best practice. 

• Managing multiple priorities with strong organisation follow-through accuracy and customer service orientation. 

• Communicating clearly and confidently across cultures functions and levels of seniority. 

• Using Microsoft Office applications effectively particularly Excel PowerPoint Word and the tile  

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time