General Manager Operations
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Job Summary
Key RequirementsExperience
1520 years in BFSI/Insurance operations with deep expertise in Life & Pensions
Extensive experience in managing large global operations and multiple clients
Proven track record in P&L management transformation and business growthEducation
Bachelors degree (mandatory)
MBA / Postgraduate in Business Finance or Operations preferred
Certifications (Lean Six Sigma Black Belt PMP Digital/AI certifications) are a plus
Key Skills & Competencies
Strategic thinking and business acumen
Strong leadership and executive presence
Client relationship and influencing skills
Financial and commercial acumen (P&L ownership)
Transformation and change leadership
Deep domain expertise in Life & Pensions
Strong decision-making and problem-solving capabilities
Digital automation and analytics orientation Key Performance Indicators (KPIs)
Revenue growth and profitability (P&L metrics)
SLA/KPI delivery across accounts
Client satisfaction and retention (CSAT / NPS)
Operational efficiency and cost savings
Transformation impact (automation productivity gains)
Employee engagement and retention
Risk and compliance adherence
Reporting Structure
Reports to: Senior General Manager Direct Reports: Senior Group Managers / Group Managers
Qualifications :
graduate
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
