GCP Application Support

Experience: 10 Years

Location:Bengaluru Chennai

We are looking for an experienced GCP Application Support Lead with strong experience in cloud-based application support and production operations. The candidate will be responsible for managing application support teams ensuring 247 production support managing client stakeholders and maintaining SLA/KPI commitments.

• Manage and lead application/production support activities in a cloud environment.

• Should have strong hands-on experience with Google Cloud Platform (GCP).

• Monitor application availability performance incidents and production issues.

• Lead and manage 247 support teams including shift planning escalations and operational handovers.

• Manage and coordinate with onshore and offshore teams.

• Act as a key point of contact for senior client stakeholders and provide regular status updates.

• Track monitor and report SLA KPI incident and service performance metrics.

• Drive incident problem and service management processes to ensure timely resolution.

• Identify opportunities for operational improvements automation and enhanced service reliability.

• Collaborate with SRE Cloud Operations Infrastructure Development and other technical teams.

• Support production releases deployments troubleshooting and root-cause analysis.

• Ensure adherence to operational processes security standards and client requirements.

• 10 years of experience in Application/Production Support.

• 5-6 years of hands-on experience with GCP - Mandatory.

• Strong understanding of cloud-based application support and production operations.

• Experience in managing 247 support environments.

• Strong team leadership and people management skills.

• Experience working in onshore/offshore delivery models.

• Excellent experience in client and stakeholder management.

• Strong understanding of SLA/KPI tracking and reporting.

• Good incident problem escalation and service management experience.

• Experience in SRE / Site Reliability Engineering.

• Experience with GCP operations monitoring reliability and automation.

• Exposure to DevOps practices and CI/CD.

• Experience with cloud monitoring and observability tools.

• ITIL certification or experience with ITIL processes.

Required Skills:

Application supportGCPOps in GCPGCP CloudSLA / KPI