Full Stack Software Engineer – Digital Commerce Application Support

We are seeking an experienced L2 Application Support Engineer to support the availability
performance and operational resilience of our global digital commerce and direct-to-consumer
technology landscape.
The role is part of a centralized global technology operating model that brings together Product
Engineering Quality Engineering Monitoring and Operations and Application Support. Based in
our Global Capability Center in Bangalore the engineer will provide L2 support for eCommerce
retail customer service repair/service B2B order management and related integration
solutions.
The L2 Application Support Engineer is accountable for technical diagnosis service restoration
configuration-related resolution recurring-problem elimination and effective escalation to L3
Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operations
and L3 Engineering and maintains end-to-end accountability for production services. The
engineer will also partner with Product Engineering and QE to improve application
supportability by identifying opportunities to simplify operational support improve diagnostics
reduce manual intervention and increase automation.
This is primarily an application support and reliability engineering role. The engineer may
develop scripts automation configuration changes queries and limited code corrections within
approved L2 boundaries. Secondary responsibilities may include small technical enhancements
that improve reliability and reduce operational effort.

Key Responsibilities

Incident Diagnosis and Service Restoration

Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and

Operations team.

Support global eCommerce retail order management customer service repair/service B2B

and other relevant applications.

Analyze application integration API database infrastructure and security logs to determine

incident causes.

Restore service using approved operational procedures configuration changes data corrections

job restarts interface reprocessing or other authorized recovery actions.

Coordinate technical troubleshooting across application integration platform database SAP

security vendor and other L3 Engineering teams.

Maintain clear incident records documenting symptoms business impact diagnosis actions

taken resolution and required follow-up.

Participate in major-incident response and provide timely fact-based technical updates to

incident leadership.

Escalate code defects architectural issues security events and changes requiring engineering

capacity to the appropriate L3 team with complete diagnostic evidence.

Participate in on-call or shift coverage necessary to support global operations and agreed service

levels.

Application and Integration Operations

Own day-to-day operational health of assigned applications.

Support application services APIs scheduled jobs event flows integrations and data

exchanges.

Create configure schedule and maintain authorized application batch jobs and operational

workflows.

Diagnose REST API GraphQL middleware EDI SAP integration and third-party interface

failures.

Perform controlled message reprocessing transaction recovery job reruns and data

reconciliation according to approved procedures.

Write and optimize SQL queries used for troubleshooting operational reporting reconciliation

and approved data corrections.

Support application configuration operational parameters access-related troubleshooting

certificates endpoints and environment-specific settings within assigned responsibilities.

Validate service health following incidents deployments configuration changes and

infrastructure maintenance.

Work with L1 Monitoring and Operations to improve alerts dashboards runbooks event

correlation and escalation criteria.

Problem Management and Continuous Improvement

Investigate recurring incidents and identify underlying technical process monitoring or

knowledge gaps.

Lead or contribute to root-cause analysis in collaboration with L1 L3 Engineering Quality

Engineering Platform SAP Security and vendor teams.

Produce clear root-cause analysis reports containing the causal chain contributing factors

corrective actions owners and target dates.

Maintain known-error records troubleshooting guides recovery procedures and operational

knowledge articles.

Identify and automate repetitive support activities using scripts workflows APIs and approved

automation platforms.

Recommend permanent fixes and reliability improvements for prioritization by the relevant

product and engineering teams.

Track corrective actions through completion and validate that implemented changes have

reduced recurrence.

Use incident and problem data to identify trends and opportunities to improve service

reliability performance and support efficiency.

Ensure production support documentation remains current.

Change Release and Operational Readiness

Implement approved configuration changes scripts job changes operational fixes and minor

technical improvements within defined L2 authority.

Follow established change-management segregation-of-duties security testing approval and

deployment controls.

Participate in release-readiness reviews for applications entering production or undergoing

material change.

Confirm that monitoring alerting logging support documentation dependency information

recovery procedures and escalation paths are available before production release.

Provide production validation and early-life support following deployments.

Partner with L3 Engineering and Quality Engineering to reproduce defects and supply the

evidence needed for efficient remediation.

Confirm that new or modified services can be supported effectively by L1 and L2 teams before

operational acceptance.

Collaboration and Service Accountability

Operate as the primary technical bridge between L1 Monitoring/Operations and L3 Product and

Engineering teams.

Collaborate with centralized Product Engineering Quality Engineering Integration Platform

SAP Security and Monitoring teams.

Work effectively Coordinate troubleshooting activities with external technology providers and

implementation partners while retaining internal ownership of incident progress and service

outcomes.

Coordinate with Regional Product Advisors when regional validation or operational context is

required while following the globally governed support and product model.

Communicate clearly with technical and nontechnical stakeholders during incidents and

operational reviews.

Contribute to a culture of shared accountability continuous learning automation security and

measurable service improvement.

Required Skills and Experience

4 or more years of professional experience in L2 application support application operations

production engineering or site reliability support for business-critical applications.

Demonstrated experience supporting eCommerce retail order management customer service

B2B or other high-availability transactional platforms.

Strong diagnostic skills across distributed applications APIs databases integrations and cloud-

hosted services.

Experience analyzing application API web server integration container and database logs.

Working knowledge of RESTful APIs JSON GraphQL HTTP authentication certificates and

common integration patterns.

Strong SQL skills with at least one relational database such as Oracle PostgreSQL MySQL or

Microsoft SQL Server.

Ability to read application logs understand application architecture and troubleshoot

Java/Spring-based applications.

Ability to read and troubleshoot JavaScript or TypeScript applications; familiarity with React

or Angular is beneficial.

Experience with scheduled jobs batch processing interface monitoring message reprocessing

and data reconciliation.

Ability to create operational scripts or automation using languages such as Python PowerShell

Bash JavaScript or Java.

Familiarity with Git CI/CD pipelines release controls and code-review practices.

Understanding of secure production-support practices least-privilege access segregation of

duties auditability and OWASP principles.

Strong written and verbal communication skills including the ability to prepare technical

incident updates and root-cause analysis reports.

Demonstrated ability to work across global teams third-party providers and multiple technical

disciplines.

Preferred Qualifications

Experience supporting headless commerce composable commerce order-management or

omnichannel retail platforms.

Experience with Shopify or comparable enterprise commerce platforms.

Experience working in a global 247 support model or a follow-the-sun operating environment.

Movado Group Inc. is an equal opportunity employer. It prohibits discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any other legally protected status in accordance with applicable federal state and local laws.