Front Office Executive The Hoxton Bengaluru City

What youll do

• Deliver a warm friendly and memorable welcome to every guest creating a first impression that reflects The Hoxtons personality and style.
• Manage guest arrivals departures and room allocations efficiently while ensuring accuracy in all Front Office procedures.
• Build genuine connections with guests anticipating their needs and creating personalised experiences throughout their stay.
• Handle guest enquiries requests and feedback with confidence professionalism and a solutions-focused attitude.
• Maintain an excellent knowledge of the hotel local neighbourhood and city to provide recommendations and enhance the guest experience.
• Promote hotel facilities restaurants bars and experiences while identifying opportunities to upsell rooms and services.

Qualifications :

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• Previous experience in Front Office or Guest Services within a hotel environment is preferred.
• Knowledge of Opera Cloud or similar Property Management Systems.
• Excellent communication skills with a confident friendly and professional approach.

Remote Work :

No

Employment Type :

Full-time