Enquiries Desk Coordinator

Position Overview

TheEnquiriesDeskCoordinatorsrole is critical to the operations and delivery of immigration services to our clients. This role would suit someone whose core skills lie inattention to detail co-ordination following mandatory requirements accurately. Provides support to the global and local immigration teams by way of the distribution ofEnquiriesreporting to the Functional Manager Immigration Support.

Duties and Responsibilities

Responsibilities include (but are not limited to):

• Manage the first triage of enquiries by verifying the authenticity of requests eliminating spam logging enquiries intoImmigo responding to unqualified enquiries and routing qualified enquiries to the appropriate Newland Chase office.
• Review and assess requests received globally ensuring compliance with mandatory requirements client-specific instructions and internal protocols.
• Create applicant profiles and immigration cases inImmigoand accessinternal and externalportals to retrieveinformationwhere required.
• Review validate and store supporting documents in the appropriate system and dedicated folders.
• Distribute initiation requests accurately and within agreed SLAs adhering to client-specific cross-country and internal processes.
• Ensure allenquiriesactivities are completed accurately efficiently and in accordance with established quality standards.
• Drive Process Improvement:
  • Identifies opportunities for improving processes.
  • Adheres toorganizationalexpectations; createsobjectives that align with SLAsand KPIs

• Adhere To Company Policies:
  • Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures uniformly and without exception.
  • Maintainsa culture of accountability through clear expectations and performance management.
• Teamwork:
  • Maintains a level of engagement and learning with team members resulting in enhanced performance.
  • Coaches and developsnew hires (if required).Mentorsnew hiresto elevate theirskills and expertise

Education andQualifications(E Essential D Desirable)

• Graduate level degree or equivalent (E)
• Results oriented and operates with a strong level of accountability
• StrongExcel skills& a proven love of and aptitude for technology (E)
• High standards and integrity coupled withexcellent attention to detail and organisational skills (E)
• Proficiency/fluency of English language spoken and written.
• Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues providing feedback and solutions.
• Ability to be flexible with scheduling based on business needs.
• Excellent time management and planning skills required (E)
• Immigration case management/immigration support experience (1-2 years) (D)
• Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
• Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E)
• Ability to work independently as a member of a team and under supervision(E)
• Able to demonstrate a positive and flexible attitude to work particularly new initiatives (E)

Competencies

The following competencies have been identified as critical for success in the role and will be referred to during the assessmentfeedback and evaluation process:

• Presenting and communicating Information
• Data analysis and reporting
• Attention to detail
• Learning and researching
• Achieving personal work goals and objectives

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals operating in 25 countries worldwide. With more than 30 years of experience CIBT is the trusted service provider to many of the worlds leading companies including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide and CIBTvisas a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast convenient and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse equitable and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race color ethnicity national origin religion or belief sex gender gender identity or expression sexual orientation age disability medical condition marital or family status veteran status genetic information or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation please contact us at .

Required Experience:

IC