Engineering Manager – Salesforce & GTM Systems

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As an Engineering Manager for Salesforce & GTM Systems within Docusigns Applications Engineering Team you will lead a high-performing engineering squad to design build and scale enterprise-grade applications across Salesforce React AWS and backend services. You will collaborate across all GTM pillars-Sales Success and Partner to deliver secure resilient and intelligent business solutions. This role requires a unique blend of deep Salesforce expertise robust full-stack backend experience and an AI-first mindset. You will steer the team away from traditional low-code configurations toward code-driven architectures shaping the next generation of agentic and autonomous workflows within Docusign.

This position is a people manager role reporting to the Senior Manager GTM Engineering.

Responsibility

• Hire mentor and manage a high-performing team of full-stack and Salesforce engineers fostering a culture of technical excellence and continuous learning

• Lead experimentation and integration of modern AI/ML capabilities LLMs and agentic workflows into the GTM ecosystem

• Design and develop scalable backend services microservices and domain logic layers using and AWS cloud infrastructure

• Treat Apex as a robust server-side programming environment rather than a mere scripting tool

• Oversee the design and implementation of enterprise-grade code-driven UI components using React Angular and Lightning Web Components (LWC/LWR) with an emphasis on scalable frontend orchestration

• Architect and implement API-first event-driven integrations across distributed systems using REST services AWS infrastructure and Salesforce Platform Events

• Design systems capable of handling high-volume enterprise-scale workloads including bulk data processing asynchronous patterns and proactive performance optimization

• Own the end-to-end SDLC. Drive CI/CD automation (GitHub SFDX) implement observability patterns (Datadog) manage technical debt and enforce rigorous code review standards

• Maintain production system health provide hands-on technical support during critical business windows (including US PDT month/quarter-ends) and lead root cause analysis for incident resolution

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Bachelors degree in Computer Science Engineering or a related technical discipline.

• 10 years of software engineering experience with at least 3 years in a technical leadership or engineering management role

• Extensive hands-on development experience with Apex LWC async processing and Salesforce APIs

• Strong production experience with for backend services cloud infrastructure (AWS preferred) and modern frontend frameworks (React or Angular)

• Proficient in SQL relational database design and building event-driven REST/SOAP integrations

• Salesforce Platform Developer I (PD1) certification

Preferred

• Proven experience integrating Salesforce and micro-services with AI services LLMs or autonomous agent frameworks

• Experience managing large-scale Salesforce orgs (1000 users) with strict governance data masking and deployment controls

• Salesforce Platform Developer II (PD2) or Application/System Architect certification

• Familiarity with modern testing and analysis frameworks (e.g. ApexMocks Jest Salesforce Code Analyzer SonarQube)

• A track record of developing internal accelerators shared services and reusable libraries that improve developer productivity

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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