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Engineer Service delievery
Job Location:
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
9 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
L1Engineer (ITSM)
Job Description
Qualification : B.E/(CSE/ECE/IT)/MCA/MSc(CS)
Desirable Certification : OEMspecificusertrainingcertificationsforITSM/ITAMtools
Experience : Minimum 2 years experience in providing first-level support in ITinfrastructure and service desk operations with
- basic understandingof Incident Request & ITAsset management.
- Ability to raise update assign and escalate service tickets as per SOPs
- FamiliaritywithITSMinterfacesandportalusage
Responsibilities :
- Monitorticketqueuesanddashboards
- Performinitialcategorizationandassignmentoftickets
- Providebasictroubleshootingandresolutions
- EscalatecomplexandunresolvedissuestoL2/TeamLead
- Ensureaccurateandtimelyticketupdate
- Communicatewithusersforticketstatusand resolution
- Coordinatemaintenanceactivitiesasperbanksrequirement
- Useraccessreportingto L2
- Providedailyreportofdevicehealthstatusandconfigurationchanges
- Providereportsonanyalarms/events
- ProvideinputstoL2engineersforissueresolutionconsultingIT infrastructureplanningandchangemanagement
- Coordinate with service providers NOC Data Centre etc.for issue resolution and activities
- Anyotherworkrelatedtothetoolsasassignedbybank
Required Experience:
IC
About Company
Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe.
