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Engineer Genesys Cloud Cx

Target

Job Location:

Bengaluru - India

Monthly Salary: Not provided by the employer

Posted: 20 August 2026 (8 days ago)

Application Deadline: 17 November 2026

Vacancies: 1 Vacancy

Job Summary

About Us

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
We are looking for an L4 Engineer with 23 years of hands-on contact center and telephony engineering experience to support voice platform capabilities. This role is focused on Genesys Cloud CX IVR configuration call routing telephony SIP SBCaaS trunks APIs production support testing observability and reliability.
Responsibilities

Design configure and support Genesys Cloud CX Architect flows including IVR menus call routing prompts queues transfers schedules and error handling.
Support contact center and telephony configurations including SIP trunks SBCaaS platforms such as Verizon SBCaaS DID/DNIS ANI call flows and routing behavior.
Troubleshoot Genesys Cloud CX IVR SBCaaS telephony SIP call routing API and integration issues using logs platform tools dashboards and available documentation.
Support enhancements defect fixes configuration changes and production issue resolution for contact center and voice platform solutions.
Ensure assigned features and configurations work reliably in production.
Create and maintain clear documentation for call flows telephony configurations support procedures test scenarios and technical decisions.
Write and execute test cases for IVR flows telephony scenarios routing logic APIs edge cases errors and failure scenarios.
Participate in incidents on-call support root cause analysis retrospectives and continuous improvement activities.
Support observability needs such as dashboards alerts structured logging instrumentation and error handling.
Collaborate with product operations platform network carrier and engineering partners to deliver reliable contact center solutions.
Participate in solution discussions design reviews and team practices to improve quality and learn from feedback.
Support migration of Genesys Cloud CX IVR flows to Voice Assistant / conversational self-service capabilities as needed.

Required Qualifications

/ B.E. or equivalent 4-year degree in Computer Science IT Electronics Telecommunications or related engineering field.
23 years of engineering experience with hands-on experience in contact center voice or telephony platforms.
Strong Genesys Cloud CX experience including Architect flows IVR configuration call routing queues prompts transfers schedules and telephony.
Good understanding of telephony concepts including SIP trunks SBCaaS DID/DNIS ANI contact center routing and call flow troubleshooting.
Ability to troubleshoot limited-scope technical problems using platform tools logs dashboards documentation and guidance from senior engineers when needed.
Ability to create testable modular understandable and maintainable configurations scripts APIs or supporting technical components.
Experience creating test cases and validating happy paths edge cases errors invalid inputs and failure scenarios.
Basic understanding of APIs JSON authentication error handling logging monitoring and production support.
Understanding of data structures and problem-solving fundamentals.
Ability to complete assigned work with quality ask for help when needed retain learning and apply feedback.
Clear communication skills with the ability to document work explain decisions and raise risks or blockers early.
Basic understanding of secure engineering practices and resilient solution design.

Preferred Qualifications

Experience with SBCaaS platforms such as Verizon SBCaaS or similar carrier-hosted/session border controller services.
Experience migrating Genesys Cloud CX IVR to Voice Assistant bot or conversational AI platforms.
Exposure to Genesys Cloud APIs data actions integrations OAuth clients event notifications or webhooks.
Exposure to Java Python JavaScript TypeScript or front-end technologies is a plus.
Knowledge of CI/CD pipelines is an added advantage.
Knowledge of Terraform or infrastructure-as-code concepts is an added advantage.
Familiarity with Agile delivery monitoring alerting incident management and operational support.
Basic understanding of OWASP Top 10 concepts and enterprise security practices.

Success Behaviors