Engineer Customer Service

Key Activities:

• Techno Commercial Support to First Fit Handling Investment Case Preparation & Approvals Price Agreements.
• Forecast follow for the Order Intake Month Wise.
• SR1 & SR2 Order Entry Review the Open Orders and follow up for the Blockage and Expedite.
• Coordination with Sales Service Centers and Operations teams for expedition.
• Handling and Support Customer Rejections and Issue resolution.
• Payments Inventory and Material Availability follow-up
• Maintain Customer Master Data Amendments Manage credit limits for both existing and new customers through MDM and SAP ensuring compliance with the Delegation of Authority (DoA) guidelines.
• Maintain strong coordination with Sales and Finance teams to drive collection and closure of outstanding debtor balances as per business targets.
• Support the Team and Management as on Business requirement.

Key Accountabilities:

• Ensure 100% compliance with business processes and procedures related to Pre & Post Orders and other applicable systems.
• Promote a culture of continuous improvement by identifying and implementing process enhancement initiatives.
• Adhere to Smiths policies and contribute to workplace safety quality and operational excellence.
• Liaise and collaborate effectively with internal stakeholders and the First Fit Sales Team to support business objectives and customer requirements.
• Support the effective execution of pre-order and post-order activities through cross-functional coordination.
• Ensure compliance with Smiths Environment Health & Safety (EH&S) standards and actively promote a safe working environment.

Responsibilities:

• Apply technical and analytical skills in evaluating customer requirements reviewing drawings preparing cost estimates pricing proposals and supporting order execution activities.
• Maintain effective communication with customers sales teams and internal stakeholders to ensure smooth business operations.
• Support to be extended to Team as required by Business

Key Metrics:

• Quote Turnaround Time
• Commercial Terms
• Order Intake & Order Processing TAT @ SAP
• Quality/Error Rate
• Customer Satisfaction (Internals & Externals)
• Backlog Status
• Complaint Resolution Time    

Qualifications :

Skills and Experience:

Experience

• BE/Diploma with minimum 2 years of experience in Customer Service/ Order Management in manufacturing Sector.

People Skills

• Punctual
• Go to Person attitude
• Good Team Player
• Individual Contributor
• Good Listener

Additional Information :

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time