Duty Manager The Hoxton Bengaluru City

What youll do

• Lead the day-to-day operation of the hotel during your shift ensuring everything runs smoothly and our guests have an exceptional experience from arrival to departure.
• Be the key point of contact for guests handling requests feedback and service recovery with confidence empathy and personality.
• Work closely with Front Office Housekeeping Engineering Food & Beverage and Security teams to ensure seamless communication and collaboration across the hotel.
• Take ownership of the overall guest journey by anticipating needs and resolving operational challenges before they impact the guest experience.
• Welcome VIPs long-stay guests and special arrivals ensuring every interaction feels personal and memorable.
• Complete regular hotel walkarounds to ensure the highest standards of cleanliness presentation safety and brand standards are maintained.
• Support the Heads of Department in driving operational excellence and ensuring service standards are consistently delivered.
• Handle emergency situations calmly and professionally ensuring the safety and wellbeing of guests and team members.
• Monitor daily operations occupancy levels and guest feedback to identify opportunities for continuous improvement.
• Produce comprehensive shift reports and handovers ensuring effective communication between operational teams.

Qualifications :

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• Previous experience in a Duty Manager or similar operational leadership role within a lifestyle or luxury hotel.
• Strong understanding of Front Office operations and overall hotel operations.
• Knowledge of Opera Cloud or similar Property Management Systems.
• Calm under pressure with excellent problem-solving and decision-making skills.
• Flexible to work shifts weekends and public holidays in a dynamic hotel environment.

Remote Work :

No

Employment Type :

Full-time