Director, Engineering

Zillows Enterprise Platforms & Technology (EP&T) organization runs the third-party SaaS platforms that power our business: Workday ServiceNow Salesforce and the AI infrastructure that increasingly mediates how Zillow employees experience these systems. Workday powers our HR and Finance operations. ServiceNow runs IT and HR service delivery. The agentic AI layer were building on top of these platforms is reshaping how employees get help complete tasks and navigate their work day.

We are building a new India-based engineering team to take end-to-end ownership of Workday HR and ServiceNow in 2026 with potential expansion to other enterprise SaaS platforms in the future. This team will own its platform stacks completely production access change ownership on-call rotation direct stakeholder relationships not as remote staffing for US-led work but as a peer engineering organization with its own architectural authority.

EP&T operates with an AI-native engineering culture. Modern AI coding and agent tooling is baseline practice across our existing US teams. For your India team that means AI-augmented configuration is the daily reality: designing Workday business processes generating ServiceNow flows and writing platform-bounded code with AI as a partner at a pace that traditional methods cant match. Your teams success proves and scales this operating model.

This is a team where your technical credibility matters. We are building it from scratch and the leader who joins now will lay the engineering foundation for Zillows enterprise-wide shift to invisible agent-mediated platforms and define what excellence looks like in this space for years to come.

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

As Director of Engineering for Enterprise SaaS Platforms (India) youll build Zillows India platform engineering organization from the ground up.

You will report directly to the global leader of Enterprise Platforms & Technology and be one of the first engineering directors based in India. As the sole engineering director in EP&T based in India youll partner with your US-based peer leaders in Engineering Product and Design but will have broad latitude to shape culture hiring practices and operating norms for the team you build.

You will personally recruit the senior bench allowing you to pull talent from your network. You will hold the bar on AI-native engineering practices partner closely with US-based domain experts and product managers to translate design intent into production reality and work with Zillows US-based platform and agentic engineering team to deliver the integration and AI infrastructure that connects your work into the broader enterprise.

Build the team

• Recruit hire and develop an India engineering team and management team

• Recruit your senior bench leveraging your network and your reputation to bring in the talent you need to deliver our vision

• Coach the next layer of India leadership managers and senior engineers who will be key to the success of your organization

• Represent Zillows India engineering presence externally; recruit actively from the Workday and ServiceNow ecosystems

Own the Workday platform

• Drive end-to-end Workday HR delivery: business process configuration EIB integrations scripted custom logic security model reporting and production operations

• Own and execute SOX-compliant change management across Workday in partnership with Zillows People Finance and Audit organizations

• Champion AI-augmented configuration patterns as the productivity multiplier on platform engineering and configuration work

• Directly manage the Workday team and partner with the US-based platform and agentic engineering team on MCP integration and agent capabilities

Own the ServiceNow platform

• Drive end-to-end ServiceNow delivery: HR Service Delivery IT Service Management scoped applications scripted REST endpoints Integration Hub flows

• Directly manage the ServiceNow team and partner with the US-based platform and agentic engineering team on MCP integration and agent capabilities

Establish operating norms

• Set the operating cadence with US-based domain experts product managers and platform engineering peers maintaining end-to-end ownership and a tight feedback loop between US-based stakeholders design partners and engineering build teams.

• Build an engineering culture where AI is the engine of daily work: your team uses AI tooling to design and validate Workday business processes generate ServiceNow flows write and review platform-bounded code and automate documentation and change evidence faster than traditional methods allow

• Set multi-year strategic direction for Indias platform scope tightly coupled to Zillows broader business and AI roadmap

• Own budget planning vendor relationships tooling and talent decisions for the India organization

Partner across Zillow

• Engage as a peer technical voice with Zillows HR business partners IT customers and engineering leadership

• Represent the India team in EP&T leadership rituals staff meetings planning monthly business reviews

• Bridge time zones cultures and operating styles so the US-India model works as a single distributed engineering org

This role has been categorized as an Office position. Office employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In addition to a competitive base pay employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience performance and location.

We are looking for a builder a leader and a talent magnet. You bring:

• Team builder and talent magnet: youve built engineering teams from scratch. You recruit senior engineers from your network and selectively from outside develop them into top performers and set culture and operating norms early to grow a high-performing team from a blank page.

• AI-native posture: you actively use modern AI coding and agent tooling in your own work and you have championed AI-tooling adoption in teams youve led. Youre not someone whos open to AI youre already practicing it.

• Deep platform expertise with multi-platform breadth: deep expertise in at least one major enterprise SaaS platform (Workday HR strongly preferred) with proven breadth across two or more others (ServiceNow Workday Financials Salesforce or similar). You know what excellence looks like in SaaS platform engineering and have built it more than once.

• Distributed engineering leadership: you have led offshore or distributed engineering centers you have worked closely with US-based companies and leadership teams across the US-India time gap and you understand how to keep distributed teams in sync on culture operations excellence and engineering practices.

• Multi-domain leadership: you have run engineering for multiple business domains simultaneously (HR Support Finance Sales) and can context-switch credibly across stakeholder groups.

• Engineering leadership across software development and systems administration: you have led both application engineering and platform configuration/administration functions; you understand the differences the interfaces between them and how to staff and manage each. Sufficient hands-on background (programming configuration or platform certification) to engage credibly with senior individual contributors on architectural decisions.

• 15 years of experience in enterprise SaaS platform engineering with at least 5 years in senior leadership roles managing managers and multi-functional engineering teams.

• Exceptional written and verbal English communication: you will be in rooms with senior US leadership regularly.

Additional differentiating qualifications:

• Workday Studio EIB or scripted integration depth (5 years)

• Experience partnering closely with a US-based VP or senior executive (5 years)

• ServiceNow platform experience (2 years)

• SOX or compliance-driven environment experience (2 years)

• Workday Financials experience (1-year or more preferred)

• Active in the Workday or ServiceNow ecosystem (community conferences certifications)

Location

This role will be based in Bangalore India. The role will require in-person presence at our Zillow Bangalore office and period travel to the US may be required for partnership planning and leadership offsites.

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.