Director Delivery (E-commerce Retail CPG Domain)

Requirements

• 16 years of overall professional experience with a strong focus on delivering large-scale complex programs within the Retail and CPG domain.
• Proven track record of overseeing end-to-end delivery for multi-million-dollar accounts in a global or distributed delivery model.
• Demonstrated experience managing P&L including budgeting forecasting and financial performance for an account.
• Extensive background in handling large cross-functional and geographically distributed teams.
• Deep expertise in managing enterprise-level customers including building and sustaining strategic relationships at senior leadership levels.
• Strong experience in pre-sales activities including leading new sales leads responding to RFPs reviewing contractual documents and converting opportunities into active customers.
• Solid understanding of delivery governance quality standards and best practices across the project lifecycle.
• Proven ability to define delivery methodology resource plans governance frameworks and solution approaches based on high-level requirements.
• Excellent command of written and spoken English with superior communication and stakeholder management skills.
• Working knowledge of Agile-Scrum methodologies is a significant plus.
• We are preferring immediate / early joiners.

Responsibilities

• Oversee the delivery of large complex programs to ensure both short-term milestones and long-term account success are achieved.
• Drive account growth by identifying opportunities within current engagements to cross-sell or up-sell organizational offerings.
• Review and guide project scope definition planning and execution for assigned products and related releases.
• Ensure all projects within the account adhere to defined governance guidelines standards and best practices.
• Own the full P&L responsibility for the account managing financial health and profitability.
• Propose and own delivery methodology resourcing requirements governance mechanisms and solution design based on high-level client requirements.
• Effectively manage programs through the development of robust schedules rigorous change control and proactive risk mitigation strategies.
• Monitor and maintain the overall health of the account across all key metrics including risk scope schedule quality resources finance and customer satisfaction.
• Act as a trusted advisor with a consulting mindset positioning the team as a solution provider rather than an order taker.
• Identify account stakeholders early engage with them to understand expectations and steer the engagement accordingly.
• Communicate and drive the adoption of organizational initiatives within the account team.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

No

Employment Type :

Full-time