Director Central Operations Hub

Job Title

Director - Central Operations Hub

Job Description Summary

The Director Central Operations Hub is responsible for establishing and leading a regional shared services capability that supports APAC and EMEA operations. The role drives the setup of the Hubs operating model governance infrastructure systems and processes while leading the transition of services into the Hub and ensuring ongoing delivery excellence. Working closely with business leaders and service owners the Director is accountable for service performance stakeholder satisfaction team leadership reporting and continuous improvement while building a scalable and sustainable operations platform.

Job Description

About The Role:

• Hub Leadership & Build: Stand up and lead the Central Operations Hub in Bangalore; define the operating model governance framework service catalogue technology landscape and operating standards.
• Strategy & Scaling: Develop the Hub strategy workforce plans growth roadmap and service expansion approach to support future business needs.
• Service Transitions: Lead the transition of services into the Hub through structured planning knowledge transfer stakeholder management stabilization and risk mitigation activities.
• Operating Model Ownership: Define service delivery strategy operating standards service portfolio priorities and long-term capability roadmap.
• Operational Excellence: Drive process standardization continuous improvement automation and productivity initiatives to enhance service performance and value delivery.
• People Leadership: Recruit onboard develop and lead a high-performing team while fostering a culture of accountability collaboration and continuous learning.
• Stakeholder Management: Build trusted relationships with business leaders service owners and functional teams to align priorities manage expectations and support successful outcomes.
• Governance & Controls: Design governance frameworks operating principles decision rights and performance standards.
• Performance Management: Define monitor and report on SLAs KPIs quality metrics capacity and customer satisfaction measures to ensure service commitments are achieved.
• Reporting & Business Insights: Deliver operational reporting executive updates performance dashboards and actionable insights that inform decision-making and drive accountability.
• Financial & Commercial Management: Manage budgets resource utilization cost efficiency and value realization while supporting sustainable Hub growth
  

About You

• 10 years experience in Shared Services Global Capability Centers (GCCs) Global Business Services (GBS) Operations Leadership Operations Transformation or Management Consulting.
• Proven experience building scaling or leading shared services organizations operations hubs or business service centers.
• Demonstrated success leading service transitions migrations offshoring insourcing or centralization initiatives.
• Strong service delivery leadership experience with accountability for operational performance and business outcomes.
• Experience recruiting leading and developing diverse high-performing teams.
• Strong stakeholder management and executive communication skills.
• Experience establishing governance frameworks SLA/KPI management reporting and continuous improvement programs.
• Commercially astute highly collaborative and comfortable operating in fast-paced evolving environments.
• Bachelors degree in Business Commerce Engineering Operations Management or a related field; MBA or equivalent postgraduate qualifications are advantageous.
  

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
  

Were committed to providing work-life balance for our people in an inclusive rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program.

We have a vision of the future where people simply belong.

Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day. We embrace diversity across race colour religion sex national origin sexual orientation gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.

INCO: Cushman & Wakefield