Site Reliability Engineer 6-9 Years (IT Technology Services Specialist)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build

• Design implement and manage the observability platform
• Own the full lifecycle of telemetry pipelines (metrics and logs) across containerized and VM workloads as well as cloud environments
• Manage architecture capacity planning and day-2 operations for the observability stack on Kubernetes and Docker
• Develop and manage large-scale alerting across multi-customer environments
• Author tune and maintain alert rules based on metrics and log signals
• Ensure alerts are reliable actionable and low-noise across distributed systems and customer deployments
• Maintain enterprise-scale alert coverage where missed alerts have direct customer impact
• Deliver the observability platform using DevOps practices
• Implement infrastructure as code CI/CD pipelines automated testing and continuous delivery
• Ensure all changes are version-controlled and deployed through automated workflows avoiding manual drift

Core Skills:

• Monitoring: Prometheus Grafana Loki ELK Opentelemetry
• Automation & DevOps Tooling: Ansible ArgoCD github Actions Helm
• Containers & Linux: Kubernetes Docker Linux
• Programming/Scripting: Python/Go Bash
• ITSM & Data Integration: ServiceNow Jira MS teams

What you bring:

• 79 years of experience in Site Reliability Engineering (SRE) Platform Engineering or Observability Engineering with a strong understanding of distributed systems and server infrastructure.
• Strong experience designing implementing and operating observability platforms using technologies such as Prometheus Grafana Loki Alertmanager OpenTelemetry Promtail or Fluentd including telemetry pipelines for metrics and logs.
• Strong expertise in at least one major public cloud platform (AWS Azure or GCP) with exposure to multi-cloud environments along with container technologies and Kubernetes.
• Experience managing monitoring alerting and day-2 operations for large-scale distributed and cloud-native environments.
• Strong knowledge of DevOps practices Infrastructure as Code (Terraform Ansible or equivalent) GitOps (e.g. Argo CD) CI/CD pipelines (GitHub Actions) and scripting using Python Go or Bash.
• Experience driving platform reliability scalability capacity planning and continuous improvements through automation and operational excellence.

Good to Have
AWS Certified (Cloud)
Red Hat Ansible Certified (Automation)
CNCF Certified Kubernetes Administrator (CKA)
Knowledge of SAP HANA

Where you belong:

SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model secure and resilient best-in-class technology and IT governance to ensure production availability across the application and infrastructure landscape.

ECS Delivery is the operational organization and our XDU Delivery unit of which you will be part is responsible for all cross topics which are necessary to smoothly run the business. Our Unit runs Cross Projects represents the Process Managerssecurity operate the Tools Operation Control Center (TOCC) and taking care for Monitoring as well as for Data Quality Management.

Most of your team members are currently located in Germany and India but whole ECS as stakeholder is distributed around the globe.

#SAPINTERNAL

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: 451535 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid