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Dev Lead ServiceNow Now Assist & AI Agents
Job Location:
Yearly Salary:
Posted:
29 September 2026 (13 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title
Dev Lead ServiceNow (Now Assist & AI Agents)
Role / Job Summary
We are looking for a strong ServiceNow Dev Lead with hands-on implementation experience and mandatory expertise in Now Assist. The role requires the ability to lead development delivery guide a team of developers and build AI-led capabilities using Now Assist and AI Agents along with a working knowledge of Strategic Portfolio Management (SPM) modules.
Key Responsibilities
- Lead the design development and delivery of ServiceNow solutions providing technical direction to a team of developers.
- Own end-to-end implementation of Now Assist capabilities including configuration prompt/skill design and integration into existing workflows.
- Design and build AI Agents on the ServiceNow platform to automate and augment business processes.
- Review technical designs code and configurations produced by the development team to ensure quality performance and adherence to best practices.
- Gather and analyze business requirements in collaboration with architects and business analysts and translate them into technical design specifications and development plans.
- Guide development and customization of core ServiceNow capabilities including Business Rules Client Scripts Script Includes UI Policies UI Actions ACLs Flow Designer flows and Notifications.
- Support basic configuration and enhancement needs within Strategic Portfolio Management (SPM) modules as required by project scope.
- Develop and oversee integrations with third-party applications using REST APIs SOAP IntegrationHub and MID Server.
- Collaborate with architects business analysts and cross-functional teams to manage design dependencies and ensure smooth solution delivery.
- Lead and support testing lifecycle activities including SIT UAT defect fixing production deployment and post-go-live support.
- Mentor developers on ServiceNow best practices Now Assist implementation approaches and AI Agent development.
- Perform platform upgrades enhancements troubleshooting and optimization to improve system performance and reliability.
Must-Have Skills
- 6 years of experience in ServiceNow development with proven hands-on implementation experience.
- Mandatory hands-on implementation experience with Now Assist.
- Hands-on experience building and configuring AI Agents on the ServiceNow platform.
- Strong proficiency in JavaScript Glide APIs GlideRecord GlideAjax Script Includes Business Rules and Client Scripts.
- Hands-on experience with Flow Designer IntegrationHub and Service Portal / Agent Workspace configuration.
- Demonstrated experience leading or guiding a development team including code and design reviews.
- Basic working knowledge of Strategic Portfolio Management (SPM) modules.
- Education: Undergraduate degree and above.
Good-to-Have Skills
- Broader exposure to generative AI capabilities across other ServiceNow product lines such as ITSM or CSM.
- Experience with Performance Analytics and reporting.
- Prior experience working in a Centre of Excellence (CoE) or platform governance capacity.
- Prior experience working in a managed services or client-facing delivery environment.
Experience Required
6 Years
Any Other Important Notes
- This is a Centre of Excellence (CoE) position with 1 open headcount.
- Client-facing role requiring clear communication of technical design choices to both business and technical stakeholders.
- Involves participation in SIT UAT and post-go-live support cycles which may require flexibility around release windows.
- Preferred certifications: CSA (Certified System Administrator) CAD (Certified Application Developer) and any Now Assist / AI-related ServiceNow certification where available.
- Location: as per project / practice staffing requirement.
Required Experience:
Senior IC
