Desktop Support Engineer II

Stefanini Group

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices printers scanners wireless VPN etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs spare parts and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the clients ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup restoration and migration of user data
Smart Hands support with networking server and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed

Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
Able to uphold a positive attitude at all times even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk bend stand for long hours and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience ideally in a corporate environment
Proven ability to handle challenging rapid-response user support
Proven ability to balance prioritize and organize multiple tasks

Desired Characteristics

A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Heres one of our own talking about the culture space and growth opportunities: Responsibilities include but not limited to:

MAC system support experience
Provide onsite deskside support to local and remotes sites.
Travel is required when necessary.
Support computing hardware and desktop software.
Support Printer & Peripherals Desk phone and Mobile phone.
Support Video Conference room and Show room as level andby service is required when necessary.
Provide Event Support according to business requirements.
PC re-imaging for PC Refresh or computing problems when required.
Restoration and migration of user data
IMAC Support IT equipment Install/Move/Add/Change
Assistance of PC Assets management with Assets team together.
Provide Smart Hands as required to assist other support groups including but not limited to networking server and telecommunication teams.
Track and resolve customer incidents and requests in ServiceNow.
Train and mentor less-experienced team members
Provide End User IT training
VIP Support experience preferred but not mandatory

Job Requirements:

Good English in reading writing and speaking
Solid foundation of end user computing experience
Excellent troubleshooting capability
Excellent verbal and written communication skills
Fundamental knowledge of Service Management process
Good time management skills to prioritize workload
Good service experience in a corporate environment
Ability to determine the solution & root cause of issue
Ability to learn new technologies

Required Minimum Education:

High School Diploma (required)
Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

A Minimum of 3 years of experience in a related field.

Required Experience:

Job DescriptionWho we areStefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing t...