Deputy Manager

About the Role

We are seeking a highly skilledRTR Inventory Accounting Specialist to support global month-end close financial reporting and corporate accounting activities. The ideal candidate must possess strong technical accounting expertise under IFRS and US GAAP hands-on SAP experience and the ability to manage complex accounting areas including COGS inventory leasing fixed assets and payroll.

Key Responsibilities

1. Cost of Goods Sold (COGS) & Inventory Accounting

Performdirect COGS accounting and ensure accurate monthly inventory valuation and costing inventory costing overhead absorption and material cost variances including:Purchase Price Variance (PPV)Freight varianceSupport physical inventory counts and cycle count coordination.

2. Leasing Fixed Assets & Capital Accounting

Handle endtoend accounting forLeases (ASC 842) including ROU asset & lease liability Fixed Asset lifecycle: capitalization depreciation retirements and accounting for capitalized software R&D and related amortization activities.

3. Month-End Close Payroll & Bank Reconciliations

Support completemonthend close including journal entries and payroll and compensation-related accounting and reconcile bank statements and support global consolidation activities.

4. Operating Expenses & Accrual Management

ManageSales & Marketing (S&M) expenses and review monthly expense prepaid schedules amortization tracking and balance sheet accrual entries validate support and ensure OpEx overall general ledger (GL) oversight for operating expense accounts.

5. Compliance Controls & Reporting

Ensure compliance withIFRS US GAAP and internal accounting audit requirements internal controls and SOX with management reporting schedules and financial analysis as needed.Required Qualifications & SkillsCA or CMA qualification is mandatory. Minimum 4 years of postqualification experience in RTR/Corporate working knowledge of IFRS and US GAAP.Handson experience with SAP (mandatory).Strong analytical skills and ability to work in a highvolume deadline-driven communication skills with exposure to global working in US time zone preferred.

Work Environment

US Shift: 5:30 PM 3:30 AM IST

Location: Wipro Kodathi Bangalore

Transport: One-way cab facility provided

• Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information including name department contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAÃÂÂs defined in the contract
  • Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂÂ and clientsÃÂÂ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks