Data Annotation
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Job Summary
About Us:
is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Supported by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors we are recognized as a startup to watch. Our swift traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from top complex service environmentssuch as high-tech devices manufacturing and medical devices helps service leaders excel in critical metrics like first-call resolution turnaround time and service margins. Learn more at .
We are looking for a talented Data Annotator to join our team for a 6-month contract this role you will be responsible for reviewing technical documents translating them into visual formats like graphs and flowcharts and ensuring accurate annotation of technical specifications. The ideal candidate will possess excellent communication skills a solid understanding of technical documentation and hands-on experience with data visualization.
If you are passionate about transforming complex data into easy-to-understand visuals have a knack for technical communication and are comfortable working with flexible hours in a dynamic environment this role might be a great fit for you.
Why Join Us:
About the Team:
Join a passionate group of professionals dedicated to leveraging AI for impactful service solutions. Our team promotes a culture of learning and growth encouraging every member to contribute ideas and drive projects forward.
What Youll Do
Read analyze and interpret complex technical documents such as product manuals service guides and troubleshooting procedures.
Translate technical content into accurate well-structured pathways/flowcharts that reflect real-world service and troubleshooting logic.
Work directly with our Customer Success team to understand project requirements clarify gaps and deliver on agreed timelines.
Support customer SMEs by walking them through how our product works including conducting training sessions when needed.
As you grow take ownership of projects end to end including understanding scope estimating effort and timelines and coordinating delivery.
Maintain quality standards so that every pathway/flowchart aligns with the source documentation.
Monitoring Operations
Participate in rotating monitoring shifts to ensure 24/7 coverage of our platform.
Monitor platform health infrastructure and alerts using tools such as Datadog.
Triage alerts identify issues across cloud infrastructure and services and escalate them promptly to on-call engineers with clear accurate context.
Ensure smooth shift handovers and continuous coverage in coordination with teammates.
What Youll Need
Excellent written and verbal communication with the ability to explain technical information clearly and confidently to internal teams and customers.
Strong ability to read and understand technical documents and break them down logically.
A solid understanding of flowcharts and how they represent processes decision points and logical flow.
Foundational technical knowledge including:
- Core concepts of cloud computing and cloud infrastructure
- Working knowledge of REST APIs including endpoints HTTP methods request/response structure and status codes
- Familiarity with browser developer tools such as the console and network tab
Sharp attention to detail and sound judgment in ambiguous situations.
A strong team player who collaborates well and handles pressure calmly.
Flexible working hours primarily aligned with the PST time zone.
Good to Have
Experience with Microsoft Visio or similar diagramming tools
Exposure to monitoring tools like Datadog
Location: Bangalore (flexible hybrid working)
What We Do and Value:
Company Perks & Benefits:
Competitive salary equity and spot bonuses.
Paid Time-off.
Comprehensive health insurance.
Paid parental leave.
Flexible Hybrid work.
Our Commitment to Diversity and Inclusion:
If youre excited about using data to drive service intelligence and want to be part of a forward-thinking team wed love to hear from you!
About Company
Resolve issues faster, the first time, in complex service environments with Service AI Solutions that learn from your data and people to deliver accurate, turn-by-turn guidance.
