Customer Support with experience in Graphic Design
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ABOUT US
In more than ten countries around the world The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites planning tools invitations and registry services that make wedding planning easier for couples around the globe. Each year we connect more than 4.5 million users with around 900000 global small businesses through our Vendor Marketplace.
LIFE AT TKWW
At The Knot Worldwide we believe in doing work that matters. Each year we help millions of couples around the world celebrate lifes most meaningful moments while also helping hundreds of thousands of global small business owners get discovered and scale. Life here means working alongside a team that cares deeply not just about the work you do but about the life you live. We prioritize employee well-being and development through meaningful opportunities for growth and we celebrate milestones and wins in a big way. After all celebrations are what we do best.
Do you have an eagle eye for aesthetics and a heart for service At The Knot Worldwide we believe that the smallest detailsfrom the curve of a font to the texture of a favormake the biggest memories. Were looking for a Design Specialist who doesnt just see a product but a piece of a couples love story.
Youll be the bridge between our e-commerce offerings and our customers visions ensuring every piece of stationery and every gift is nothing short of perfection. Whether youre working from a local TKWW hub or your own remote sanctuary we need your stellar design instincts quick-witted problem-solving and a passion for making the big day truly spectacular.
RESPONSIBILITIES:
- Work with customers to modify and finalize stationery designs
- Edit the designs to the customers specifications and work one-on-one with the customer over email to finalize the design
- Create and send proofs to customers in a timely manner
- Create print-ready files for customer designs
- Have an understanding of the significance of providing great customer service and adhere to high standards at all times
- Maintain a high productivity level after training to best serve our customers in a timely fashion and continue to meet or exceed stated performance expectations for work quality quantity and impact.
- Communicate thoroughly with customers peers and other technical teams
- Demonstrate high EQ and advanced de-escalation techniques when handling high-stakes situations involving a customers life event their order and/or our brand reputation.
- Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us
- Perform pre-flight checks on all designs ensuring margins resolution and color profiles (CMYK) before files go to production.
- May assist larger CX team with phones chats and emails beyond design work based on business need
SUCCESSFUL CANDIDATES HAVE:
- Able to work in a fast-paced work environment
- Ability to multi-task and excellent time management skills
- Graphic design experience/training particularly with Adobe Suite of products (Illustrator Photoshop and Indesign)
- Experience with CRM or Help Desk software (e.g. Zendesk Salesforce or Kustomer) to manage high volumes of customer interactions.
- Excellent communication skills both written and verbal; to respond to our couples with warmth sincerity and simply great responses
- Experience or comfort working alongside AI-powered support tools (e.g. AI chatbots automated ticketing workflows or sentiment analysis tools) to increase efficiency without losing the human touch.
- Strong commitment to timelines accuracy and professionalism
- Strong attention to detail - you are working to ensure couples receive a perfect product for their wedding!
- Demonstrate self-confidence energy and enthusiasm
PROFESSIONAL ATTRIBUTES WE VALUE
- Wedding industry experience and etiquette knowledge
- Strong understanding of typography fundamentals (kerning leading tracking) and how they translate to various printing methods
- Print design knowledge and experience
- Familiarity with CRM systems and practices
- Proficiency with Google Suite tools preferred
WORK MODEL:
This role is and based near one of our office hubs. Youll be expected to work in the office two days a week as part of our hybrid work model.
#LI-Hybrid #professional
AI FLUENCY
At TKWW AI is a tool that helps our teams work smarter move faster and spend more time on the work that matters most. We expect every employee in every role to build fluency with the AI tools relevant to their work use them thoughtfully and with sound judgment and bring curiosity as these tools keep evolving. This isnt about replacing our peoples expertise its about equipping every employee to use AI to raise the bar on the work we do together.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart and build what matters for lifes most meaningful moments.
- Raise the bar: You define great and work backwards. You dont just accept how its been done but boldly define how it should be. You are unafraid to innovate learn and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes speaking with clarity and care embracing diverse perspectives then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value while recognizing progress and the lessons learned along the way. You love to win together.
WHAT YOU LOVE ABOUT US:
We provide meaningful high-impact benefits designed to support the holistic well-being of our diverse workforce and help our people thrive both professionally and personally. From physical and mental wellness to flexible time off our programs are built around the moments that matter most.
: OUR APPROCH TO HYBRID WORK
- For rolesthis includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration we have office spaces in Barcelona Spain; Delhi India; Galway Ireland; London England and New York NY.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age or addition to federal law requirements The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is some cases your data may also be processed based on TKWWs legitimate interests (e.g. to improve recruitment practices or manage candidate pools) to which you can object at any time. You have the right to access rectify or delete your data and to object to certain uses. To learn more about your rights please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is some cases your data may also be processed based on TKWWs legitimate interests (e.g. to improve recruitment practices or manage candidate pools) to which you can object at any time. You have the right to access rectify or delete your data and to object to certain uses. To learn more about your rights please consult our Privacy Policy. If you wish to file a complaint you may contact the competent data protection authority. If you wish to file a complaint you may contact the competent data protection authority.
About Company
The Knot Worldwide brands (The Knot, WeddingWire, Bodas, The Bump and more) inspire, inform and celebrate people as they move through life's milestones.
