Customer Support Executives
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Key Responsibilities:
Customer Interaction: Interact with customers via phone email and chat to address inquiries resolve issues and provide assistance.
Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
Documentation: Maintain detailed and accurate records of customer interactions transactions and resolutions.
Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.
Required Skills:
Customer Support Executive
Required Education:
Graduate only
