Customer Support Executive(Email Writing & Chat Support)
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Job Summary
Role Overview
We are looking for a proactive and detail-oriented Customer Support Executive who can quickly understand our product workflows and assist customers effectively. The ideal candidate should have strong communication skills problem-solving ability and a learning mindset.
Key Responsibilities
- Handle customer queries via chat and email in a timely and professional manner
- Understand product workflows and guide customers with step-by-step solutions
- Troubleshoot issues and provide accurate resolutions
- Escalate technical bugs or complex issues to the internal team
- Maintain proper records of customer interactions and issues
- Collaborate with internal teams for faster resolution
- Ensure high levels of customer satisfaction and support quality
Tools & Platforms
- Intercom (Customer communication)
- Slack (Internal communication)
- Linear (Issue tracking and bug management)
Requirements
- 13 years of experience in customer support (preferably in SaaS or tech products)
- Excellent written and verbal communication skills in English
- Ability to quickly learn and understand product workflows and user journeys
- Strong problem-solving and analytical thinking skills
- Comfortable working in a fast-paced environment
- Ability to handle multiple conversations/tickets simultaneously
- Must be comfortable working in US night shift
Location Requirement
- Candidates should be based in Faridabad or nearby areas and available for daily office commute DO NOT APPLY if unable to work from office
What We Are Looking For
- Strong learning ability and curiosity to understand the product deeply
- Customer-first attitude with patience and empathy
- Ownership mindset and proactive approach to resolving issues
Why Join Us
- Opportunity to work in a growing SaaS environment
- Hands-on experience with modern support tools and workflows
- Learning-driven culture with real ownership
- Direct exposure to global customers
Required Skills:
Looking for Customer Support Executive who has exp in Email writing & chat support for us/uk process. Excellent written and verbal communication skills in English. Handle customer queries via chat and email in a timely and professional proper records of customer interactions and issues
Required Education:
Any Graduate
About Company
We are one of the fastest growing HR services organization. We create long-term sustainable partnerships with our clients by providing resource solutions to meet their business needs. Expertise and leadership propelled with a successful service model, which is intrinsic to our clients ... View more
