Customer Support Executive (Tamil) || Chennai

Job Summary

We are seeking energetic persuasive and reliable professionals to join our support and engagement

team. The core responsibility of this role is to connect with previously active driver-partners

understand their reasons for inactivity or churn and proactively encourage them to return to the

platform. This role requires not only empathy and problem-solving skills but also a strong sales

mindset to overcome objections and highlight the platforms value proposition effectively.

Responsibilities

Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the

platform.

Identify and address dissatisfaction concerns or misconceptions with clarity and empathy.

Use persuasive communication and sales techniques to convey the benefits of rejoining the

platform.

Engage drivers who may have migrated to competitors and present compelling reasons to

return.

Share updates about new features incentives or improvements that may address past issues.

Maintain high satisfaction scores and contribute to reactivation targets.

Document insights and feedback to help shape future engagement strategies.

Qualifications

A degree in any discipline.

Strong verbal and written communication skills in the relevant local language(s).

Basic computer literacy and ability to navigate digital tools.

Confidence and fluency in delivering a sales pitch over the phone.

Ability to listen empathize and respond with appropriate solutions.

Resilience in handling objections and turning negative sentiment into positive outcomes.

Prior experience in customer support sales telecalling or re-engagement campaigns is a

strong plus.

Requirements

Minimum 1 year of experience in a customer-facing tele-sales or outbound calling role.

Excellent persuasion and negotiation skills.

High energy multitasking ability and comfort working with targets in a fast-paced

environment.

Familiarity with Excel; experience with CRM or engagement platforms is a plus.

Demonstrated ownership empathy and the drive to create impact through conversations.