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Customer Support – Chat Process
Job Location:
Monthly Salary:
Experience Required:
Posted:
19 September 2026 (22 hours ago)
Posted:
Application Deadline:
17 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
We are seeking a dedicated professional to join our IT Services team as a Customer Support representative specializing in chat-based this pivotal role you will serve as the primary digital liaison between our organization and its clientele ensuring prompt and effective resolution of inquiries. The position demands a strong commitment to service excellence requiring the ability to navigate multiple chat platforms simultaneously while maintaining a professional and empathetic tone. This role is critical for maintaining high customer satisfaction scores and upholding our brand reputation in a fast-paced environment.
Responsibilities
- Deliver high-quality support to customers through real-time chat channels addressing technical and general inquiries with accuracy and efficiency.
- Manage concurrent chat sessions while adhering to strict response time targets and service level agreements.
- Document all customer interactions and resolutions in the designated tracking systems to ensure data integrity and facilitate future reference.
- Identify recurring issues and escalate complex technical problems to the appropriate engineering or management teams for resolution.
- Adapt to changing workflows and maintain a customer-centric mindset to resolve conflicts and exceed service expectations.
- Collaborate with cross-functional teams to improve knowledge base articles and support processes.
Requirements
Requirements
- Possess a customer-focused attitude with a genuine passion for delivering exceptional service experiences.
- Demonstrate excellent written communication skills including proper grammar spelling and the ability to convey complex information clearly in text format.
- Hold a foundational understanding of computer operations including proficiency with standard office software and chat interface tools.
- Be fully available and adaptable to work rotational shifts including nights and weekends to provide round-the-clock support.
- Commit to working from the Gurgaon office location as required by operational needs.
- Candidates with both fresh graduate qualifications and prior relevant experience are encouraged to apply.
Required Skills:
Primary Skills Chat Customer Support Written Communication Customer Query Resolution Customer Service Problem Solving Basic Computer Knowledge Secondary Skills Email Communication Customer Handling Data Entry Multitasking Typing Skills Quality & Process Adherence Time Management Adaptability to Rotational Shifts
Required Education:
Bachelors Degree (MBA Preferred)
