Customer Success Manager

Founded in 2019 Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry trusted by over 1500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers suppliers and a global network of more than 250 auditors and quality experts.

With a track record of over 4500 audits across 85 countries and the largest and most accurate supplier network and data analytics tools Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

At Qualifyze we dont just support our customers we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM) youll play a key role in driving customer satisfaction retention and adoption ensuring that clients achieve long-term value through our solutions.

Youll manage a portfolio of accounts acting as the main point of contact throughout the customer lifecycle. Youll collaborate with other CSMs Account Managers and cross-functional teams to deliver a seamless high-impact experience.

• Build and maintain strong relationships with pharmaceutical clients post-sale.

• Guide customers through the audit journey ensuring smooth coordination and high satisfaction.

• Conduct regular check-ins and act as the first point of contact for operational and support matters.

• Support onboarding adoption and ongoing engagement across a high volume of accounts.

• Drive key success metrics including credit consumption CSAT NPS retention and renewals.

• Maintain accurate CRM records (HubSpot) ensuring smooth handovers and visibility across teams.

• Share customer feedback and data insights to improve our product and services.

• Proven experience in a customer-facing role (Customer Success Account Management Client Support or similar).

• Excellent communication and interpersonal skills in English. Any additional languages are a plus.

• Strong organizational skills and attention to detail.

• A proactive and solution-oriented mindset with the ability to work independently and as part of a team.

• Comfortable in a dynamic fast-paced and changing environment previous experience in a startup or scale-up is a strong plus.

• Interest in the pharma or life sciences industry.

• Experience working with CRM tools (HubSpot preferred).

• Flexible schedules throughout the year.

• The option to work from abroad for up to 45 days per year.

• All necessary work equipment (laptop headphones etc.).

• Annual in person all company event and celebration in Europe.

• Individual coaching and mentoring on your development roadmap within Qualifyze

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team and neither Talent Acquisition nor Hiring Managers use AI to screen filter rank assess or make decisions about candidates including during interviews and assessments. During interviews AI may be used only to support note-taking and transcription.

All hiring decisions are made by people!

At Qualifyze we actively support the power of diversity uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into will encourage you to bring your authentic self to work fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds regardless of race ethnicity gender identity sexual orientation marital status religion disability or age. Our hiring practices are rooted in fairness and respect and we strive to create a culture where everyone feels valued and empowered.