Customer Success Manager
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Job Summary
Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
- Support the adoption efforts ofsmall and medium sizedcustomers
- Respond to inbound requests for enablement customer management and support case review.
- Interface with Customer Success teams supporting their transactional overhead
- Develop basic proficiency with allBlack Duck solutions
- Proactively share feedback from the customer with professional services product management technical support and sales teams
- Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
- Maintain and manage customer databases
- Maintain strong customer retention rates aligned with corporate goals
- Partner with Sales by identifying new business opportunities for expanding the footprint
- Orchestrate and schedule digital adoption campaigns to customer contacts at the appropriate stage of the customer journey.
- 4 yearsaccount management customer success or technical support experience in enterprise software
- Understanding of thesoftware development lifecycle application securityand/or related field
- Proven skill with juggling multiple account management activities at a time while maintaining strong attention to detail
- Excellent verbal and written communication and virtual presentation skills
- Ability to work independently and to collaborate effectively across functions.
- Fluency in Korean or Japanese languages is a plus (but not mandatory)
- Bachelors degree in a related field
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race color national origin religion sex gender identity or expression age disability sexual orientation veteran or military service status or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Required Experience:
Manager
About Company
Build high-quality, secure software with application security testing tools and services from Black Duck. We are a Gartner Magic Quadrant Leader in AppSec.
