Customer Success Associate
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Job Summary
What you will do for Sectona
We are looking for a Customer Success Associate to join our fast-paced team. You will serve as the heartbeat of our customer operations keeping our data pristine our dashboards current and facilitate synchronization between internal stakeholders and customer team.
Primary Responsibilities:
- Customer Touchpoints: Conduct regular check-ins with customers diagnose their technical roadblocks and brief internal support teams for fast resolution.
- Dashboard & Tracker Ownership: Build and maintain customer-specific project trackers and dashboards to drive accountability and transparency across all assigned accounts.
- CRM Hygiene & Management: Execute continuous data hygiene within the CRM platform to ensure all records reflect current account statuses.
- Interaction Logging: Record precise notes feedback and action items against customer profiles immediately following meetings.
- Channel Maintenance: Keep reliable open channels of communication active between the company and our client base.
Skills and Experience you require:
- 0-2 years of experience in Customer Success
- Outstanding interpersonal and communication skills
- Detail-oriented mindset with experience or comfort using CRM tools and tracking dashboards.
- Bachelors degree in a relevant discipline and a strong customer-first attitude are encouraged to apply.
Nice-to-have Skills:
- To track operational metrics (utilization adoption satisfaction score etc.)- Data Literacy
- Familiarity with building or updating reporting layouts and dashboards to present these metrics and list down account health
- Guide a customer through structured onboarding presentation and familiarize them with key stakeholders for their account.
Required Skills:
Required Skills - Familiarity and working knowledge of Articulate 360 - Basic to intermediate proficiency in Figma - Canva - Working knowledge of Adobe Creative Cloud Apps (basic to intermediate) - Experience with video or motion graphics (After Effects). - Good written English - Strong attention to detail - Ability to follow direction and work within brand guidelines Nice-to-have Skills - Basic Adobe Premiere Pro - Experience creating diagrams or technical visuals for e learning modules - Exposure to B2B or technical content
