Customer Service Executive

We are seeking professional customer-focused and enthusiastic individuals to join our team as Customer Service Executives. The role involves assisting passengers throughout their airport journey and ensuring a smooth safe and positive travel experience.

Key Responsibilities

• Welcome and assist passengers throughout their airport journey including check-in boarding arrival and departure.
  
• Provide accurate information regarding flight schedules boarding procedures baggage and airport services.
  
• Assist passengers with check-in formalities boarding passes baggage procedures and gate requirements.
  
• Provide courteous assistance to senior citizens children and passengers requiring special assistance.
  
• Handle passenger queries requests and concerns professionally.
  
• Resolve routine passenger issues with a service-oriented approach and escalate matters when required.
  
• Maintain operational records and complete required documentation accurately.
  
• Coordinate with relevant airport/airline teams to support smooth passenger movement.
  

Apply Now -

• Minimum Qualification: 12th Pass
  
• Graduates: Preferred
  
• Experience: Freshers can apply; relevant airport aviation hospitality or customer-service experience will be an advantage.
  
• Excellent verbal communication and interpersonal skills.
  
• Proficiency in English and Hindi.
  
• Strong customer-service orientation and professional attitude.
  
• Basic computer knowledge.
  
• Good problem-solving and passenger-handling skills.
  
• Ability to work effectively as part of a team.
  
• Professional appearance and well-groomed personality.
  
• Willingness to work in rotational shifts including weekends and public holidays.
  
• Male and Female candidates can apply.