Customer Service Executive – Freight Forwarding Industry

Overview :

We are hiring a Customer Service Executive for a leading freight forwarding company. The ideal candidate should have good communication and coordination skills with the ability to handle customer enquiries shipment follow-ups and overseas communication efficiently. The role involves coordinating with overseas partners and customers managing quotations and shipment updates and ensuring smooth communication throughout the shipment process.

Job Responsibilities :

• Coordinate with overseas agents for shipment enquiries.
• Prepare quotations and follow up with customers for nominations.
• Handle coordination with overseas agents and customers after nomination until shipment arrival.
• Follow up for payments and ensure timely collection.
• Maintain and update enquiry records regularly.
• Update DSR (Daily Status Report) on a daily basis.
• Ensure timely and professional communication with customers and overseas counterparts.
• Coordinate internally with operations and related departments for smooth shipment handling.

Job Requirements :

• 2 3 years of relevant experience in customer service or freight forwarding operations.
• Preferably from the freight forwarding or logistics industry.
• Good verbal and written communication skills.
• Strong coordination and follow-up skills.
• Good knowledge of computer operations and MS Office applications.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Location Pune

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