Customer Love Executive

As a Customer Love Executive youll be responsible for ensuring our customers have a seamless and positive experience with our brand. This includes handling all incoming customer queries on various channels meeting SLA and quality benchmarks and maintaining delivery exceptions with courier partners.

Youll be the first point of contact for our customers and your role will be to resolve their queries efficiently and effectively. Youll work closely with our CL Manager to ensure that all customer issues are resolved promptly and to the customers satisfaction.

In addition to handling customer queries youll also be responsible for maintaining and updating trackers including query logs escalation trackers refund/replacement registers and sharing weekly summaries of recurring issues with the CL Manager.

Were looking for someone who is passionate about delivering exceptional customer experiences and has a knack for problem-solving. If youre a team player who is comfortable working in a fast-paced environment wed love to hear from you.

The ideal candidate will have 2-5 years of experience in a customer-facing role with a strong background in customer service and problem-solving. Youll be proficient in using various communication channels including social media platforms and have a basic knowledge of social media platforms.

We offer a competitive salary and benefits package including a 6-day workweek with rotational shifts and rotational week offs. If youre interested in joining our team and making a real difference in the lives of our customers please apply today.

Were an equal opportunities employer and welcome applications from all qualified candidates.

Please note that were a 100% Clean Label food company and were committed to transparency and honesty in all our interactions with our customers and stakeholders.

Required Skills:

Excellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong customer service skillsProficiency in using various communication channelsAbility to work with multiple stakeholdersBasic knowledge of social media platforms