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Customer Expereince Executive
Job Location:
Job Location:
Navi Mumbai - India
Monthly Salary:
INR 1 - 3
Monthly Salary:
Posted:
7 October 2026 (Yesterday)
Posted:
Application Deadline:
4 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title Customer Experience Executive
Location Mumbai (Work From Home)
Department: Customer Experience / Service Operations
About the Role: we are looking for passionate customer-focused and result-oriented professionals to join our Customer Experience team. The ideal candidate should have experience in customer support after-sales service complaint handling service operations or customer relationship management within the consumer durable industry.
If you enjoy solving customer problems coordinating with service partners and improving the overall customer experience wed love to hear from you.
Key Responsibilities
Manage end-to-end customer service operations for assigned regions/products.
Coordinate with Authorized Service Partners (ASPs) for timely service delivery.
Handle ASP onboarding documentation training coordination and performance tracking.
Monitor and improve service TAT (Turnaround Time) to ensure SLA compliance.
Track service requests from registration to closure and ensure timely resolution.
Drive CSAT (Customer Satisfaction) improvement through quality service and customer follow-ups.
Resolve customer escalations by coordinating with internal teams and service partners. Monitor repeat complaints and implement corrective actions to reduce recurrence.
Ensure spare parts availability by coordinating with warehouse and supply chain teams.
Prepare and analyze daily weekly and monthly service performance reports.
Conduct performance reviews with ASPs and implement improvement plans.
Maintain accurate service records and ensure process compliance.
Work closely with Sales Logistics Product and Technical teams for faster issue resolution.
Identify process improvement opportunities to enhance customer experience and operational efficiency.
Preferred Qualifications
Bachelors degree in any discipline.
0.5 - 2 years of experience in Customer Experience Service Operations After-Sales Service or Customer Support.
Experience in Consumer Durables Home Appliances Electronics or E-commerce is preferred. Strong communication coordination and stakeholder management
skills. Good knowledge of MS Excel (Pivot Tables VLOOKUP/XLOOKUP basic reporting) and Google Sheets. Ability to manage multiple priorities in a fast-paced environment. Key Skills Customer Service & Complaint Resolution Service Operations ASP/Vendor Management Customer Escalation Handling TAT & SLA Management CSAT Improvement After-Sales Service Service Partner Performance Management MIS Reporting & Data Analysis Cross-functional Coordination Process Improvement Problem Solving & Communication
interested candidate Can contact -
Required Skills:
strongcommunicationadvanceexcelCustomersupportCustomerServiceexecutiveBackendoperationVllokuphlookup
