Cust Exp Specialist

Job Description- Customer Experience Specialist.

• Interacts with customers/Business to solve the issue related to billing & PR process for smooth flow of process.
• Processes orders prepares correspondence and fulfills customer needs to ensure customer satisfaction.
• Handle calls with business and supporting teams to ensure quick resolution
• Develops and maintains positive customer relations.
• Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs and do backlog management
• Respond Customer Queries and Claims.
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes

Skills Required:

• Any Graduate with minimum 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management
• Salesforce Case Management
• O2C knowledge
• MS Excel