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CRS Messaging Specialists
Job Location:
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Strong oral and written communication skills.
- Respond to requests for technical assistance via phone email and chat.
- Enter and manage all incidents and problems in the incident management system acting as a liaison between users and technical escalation teams.
- Knowledge of the ServiceNow ticketing tool.
- Proactively follow up on open incidents and provide status updates ensuring tickets are managed from cradle to grave.
- Escalate problems to the appropriate teams when required.
- Maintain hygiene in ticket documentation category selection and overall ticket quality.
- Identify and learn the software and hardware used and supported by the firm.
- Where applicable encourage users to utilize self-help resources and demonstrate how to find answers to common issues or FAQs.
- 2 4 years of relevant experience supporting Exchange on-premises Online and hybrid environments.
- Troubleshoot email delivery failures perform mail tracking and resolve complex email routing issues.
- Expertise in managing and supporting user queries/issues related to Shared Mailboxes Distribution Lists (DLs) OST/PST files and Mailbox Delegation.
- Knowledge of email security and compliance measures including spam filtering transport rules connectors SPF/DKIM/DMARC/MX records retention and archival policies Data Loss Prevention (DLP) and sensitivity labels.
- Manage Public Folder environments.
- Ability to create and run PowerShell scripts for Exchange operations and perform bulk changes.
- Provide advanced Tier II support for the Microsoft 365 suite of products (Outlook Excel Word PowerPoint OneNote MS Teams OneDrive and SharePoint).
- Collect necessary application logs collaborate with core engineering teams and engage vendor support (e.g. Microsoft) to resolve complex issues.
- Maintain strong documentation standards by creating detailed knowledge base (KB) articles and troubleshooting guides for the support team.
- In-depth understanding of virtual machines hosted via ESX servers and Azure Virtual Desktops.
- Working knowledge of Active Directory Networking and Hardware.
- Ability to work extended hours when business needs arise.
- Flexibility to work in rotational shifts and on weekends public holidays.
- Ability to work under high pressure
