Credit and Collections Manager

GAQ427R213

This Manager role within Databricks Credit & Collections organisation is responsible for driving credit strategy strategic customer collections AR performance and complex escalations across a high-growth usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement functional oversight of collection operations and governance of the outsourced collections model. This is a high-impact opportunity for a CA CPA or experienced finance professional to take ownership of credit risk cash strategic customer relationships and AR performance at Databricks scale. This is an individual contributor position with an expectation to be hands-on.

The impact you will have:

• Lead the Credit & Collections function for an assigned scope within Databricks including credit policies collection practices risk mitigation and escalation protocols
• Own credit assessment risk reviews credit limits payment terms credit holds/releases and exception management within the established approval framework
• Make credit recommendations and decisions within delegated authority balancing credit risk cash conversion and commercial considerations
• Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers
• Lead resolution of complex disputes contractual payment issues and commercially sensitive collection matters
• Own the monthly AR performance framework including collection targets cash collected vs. target CEI ageing write-offs and cash forecasting
• Translate AR and credit trends into actionable insights for Finance leadership including emerging risks recovery outlook and bad debt/reserve considerations
• Manage the Accenture collections engagement including SLA/KPI governance account allocation quality process adherence escalations and corrective actions
• Partner with Sales Customer Success RevOps Legal Billing and Finance leadership to resolve high-impact credit and collection matters
• Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls processes and collection effectiveness
• Drive process transformation and continuous improvement across Credit & Collections leveraging automation AI analytics and scalable operating models to improve efficiency and decision-making
• Serve as the subject-matter authority for Credit & Collections providing guidance on complex cases policies credit decisions and commercial considerations

What we look for:

• Bachelors degree in Finance or Accounting is a must; CA CPA CMA ACCA or equivalent professional qualification strongly preferred
• 12 years of progressive experience across Credit & Collections ideally within high-growth SaaS technology or complex B2B environments
• Proven experience in credit risk assessment collections strategy and managing strategic or high-value customer relationships
• Strong understanding of usage-based and subscription billing models commercial contracts and associated credit risks
• Demonstrated experience owning AR KPIs collection targets CEI DSO ageing cash forecasting write-offs and bad debt/reserve analysis
• Experience operationalising credit policies approval frameworks and risk mitigation strategies
• Experience governing outsourced collections operations against defined SLAs and performance metrics
• Strong analytical capability with the ability to translate large datasets into clear financial and risk insights
• Advanced Excel and strong ERP/reporting systems experience; SAP NetSuite and Salesforce preferred
• Demonstrated experience driving process transformation automation or technology-enabled improvements; practical application of AI in finance or AR operations is a plus
• Exceptional communication negotiation and stakeholder management skills with the ability to engage confidently with customers and senior cross-functional stakeholders
• This role will require working in PST hours.