Coordinator, Customer Onboarding

Job Description Summary

We are seeking a meticulous and organized Customer Engagement Coordinator to play a vital role in ensuring accurate customer records regulatory compliance and efficient onboarding this role you will be responsible for validating data reviewing customer documentation and creating and maintaining onboarding records. Acting as a key support resource for our Customer Engagement Specialists and Managers you will contribute to maintaining exceptional service standards and streamlined operations. This role is ideal for someone who thrives in a detail-oriented process-driven environment within a customer-focused team.

Responsibilities

Data and Document Management

• • Data Validation:Review and validate customer information to ensure accuracy consistency and alignment with organizational and regulatory standards.
  • Document Review:Analyze and verify customer-submitted documents for completeness accuracy and compliance with regulatory guidelines.
  • Onboarding Records:Create maintain and review onboarding records for new customers ensuring all documentation and data are accurate and complete before activation.
  • Regulatory Compliance:Conduct regulatory validations to ensure all customer records and processes meet industry standards and legal requirements.

Team Support

• • Specialist and Manager Support:Provide operational and administrative support to Customer Engagement Specialists and Managers by managing document workflows resolving discrepancies and facilitating the approval of customer records.
  • Issue Escalation:Identify and escalate complex documentation or compliance issues to Specialists or Managers for resolution ensuring timely follow-up and action.
  • Process Collaboration:Partner with Specialists and Managers to support customer onboarding data updates and other customer engagement initiatives.

Customer Interaction (as needed)

• • Communicate with customers to collect missing documentation clarify data discrepancies or provide updates on the status of their onboarding or regulatory validations.
  • Assist in addressing customer queries related to documentation or compliance processes collaborating with Specialists and Managers to ensure a positive experience.

Operational Excellence

• • Process Adherence:Follow established workflows and procedures for data validation document review and regulatory checks ensuring consistency and compliance.
  • Audit Preparation:Maintain organized and accurate records to support internal and external audits.
  • Continuous Improvement:Identify and recommend opportunities for process enhancements to improve efficiency reduce errors and enhance the onboarding experience.

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High School Diploma/GED or equivalent experience required.2 years of experience in troubleshooting operational project coordination corrective maintenance or a related field clearly and professionally by phone and in calm customer-focused issue resolution to prevent organized detail oriented and able to multitask across sound judgment critical thinking and creative problem effectively with Microsoft Office Outlook and CRM or database tools.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: AmerisourceBergen Services Corporation

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned