Consultant Tech & Impl L1(Contract)
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Job Summary
| Grafana AIOPS |
Grafana L2 Engineer
3 - 7years
Location - Noida
Rates - market standards.
5 days office.
24/7 shifts
Technical Skills
Grafana Enterprise/Open Source Prometheus Loki Tempo Mimir Elasticsearch Linux Windows SQL APIs ITIL Monitoring & Observability concepts.
Key Responsibilities
- Perform L2 troubleshooting for monitoring incidents and platform issues.
- Design modify and maintain Grafana dashboards and visualizations.
- Optimize alerting rules thresholds and notification channels.
- Support Prometheus Loki Tempo Elasticsearch and cloud monitoring integrations.
- Analyze logs metrics and traces for root cause identification.
- Perform platform upgrades patch validation and configuration management.
- Create knowledge articles SOPs and operational runbooks.
- Support major incidents and problem management activities.
- Mentor L1 engineers and review operational quality.
- Support automation and observability transformation initiatives.
AI-Infused Responsibilities
- Use GenAI/Copilot tools for log summarization and incident analysis.
- Leverage AI-driven anomaly detection and predictive insights.
- Develop AI-assisted operational reports and executive summaries.
- Identify recurring patterns and recommend proactive fixes.
- Support intelligent alert correlation and noise reduction activities.
Role Purpose
Provide Level-2 support for Grafana-based observability platforms perform advanced troubleshooting dashboard engineering alert optimization integration support automation and AI-assisted operational analytics
Experience
36 years of experience in Observability Monitoring AIOps or Enterprise Monitoring platforms.
Certifications
Grafana certification Cloud certifications ITIL Foundation (preferred).
KPIs
MTTR reduction platform availability alert quality dashboard adoption automation efficiency SLA compliance and customer satisfaction.
| Provide consulting leadership to accounts | ÃÂÃÂÃÂ Support GCG Account Lead/Account team to grow consulting service portfolio | ÃÂÃÂÃÂ Number & $ value of consulting deals in the account supported |
| Grow the consulting talent | ÃÂÃÂÃÂ Grow skills and capabilities to deliver consulting engagements in new industries business themes frameworks technologies | ÃÂÃÂÃÂ Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries new business themes new technologies new frameworks etc. |
| Build the consulting community | ÃÂÃÂÃÂ Individual contribution to People Development and Collaboration Effectiveness | ÃÂÃÂÃÂ Distinct participation in and demonstration of: ÃÂÃÂÃÂ Collaboration across GCG - through the contribution to cross-practice offerings sharing of best practices/industrial/technological expertise consulting community initiatives ÃÂÃÂÃÂ Knowledge Management - Number of Assets owned and contributed to Consulting Central |
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About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
