Consultant Digital Strategy, Customer Experience & Analytics

What makes Gartner Consulting a GREAT fit for you

A career at Gartner Consulting will be unlike any other you have experienced. Not only are we passionate about technology and its applications but we are also committed to attracting the most creative talented and self-driven people to take our well-regarded Consulting function to a whole new level. When you join Gartner you will be a part of some of the most innovative business and technology efforts in the marketplace today. We are technology thought leaders for the 21st century. You can expect to connect technology innovations data-driven insights and automation to the strategic requirements of an organization and to the commercial needs of a business all within the context of a rapidly evolving digital economy. Consulting associates enjoy a collaborative work environment exceptional training and career development opportunities. If you thrive on solving complex business challenges with technology Gartner Consulting is the place for you.

About Role:

Gartner Consulting is looking for a Consultant who will work with some of the worlds largest enterprises to shape digital roadmaps assess and improve customer experience design data-driven performance insights and implement technology-enabled transformation priorities. The role will combine digital and technology consulting with hands-on dashboarding analytics and automation leveraging Gartners market-leading research and benchmarks.

What youll do:

• Work on consulting engagements for some of the worlds largest enterprises on their mission-critical priorities including dashboarding and analytics digital transformation customer experience improvement and technology-enabled change that help clients improve business outcomes and accelerate value realization.

• Develop and demonstrate deep expertise in areas such as Digital Transformation Enterprise Technology Strategy Customer Experience Assessment Digital Benchmarking Dashboarding and Analytics Automation and Transformation Program Assurance.

• Understand client industry issues exhibit structured problem-solving ability and develop insights and recommendations based on in-depth research Gartner benchmarks client interviews customer and operational data and relevant market trends.

• Design executive dashboards scorecards and reporting frameworks that translate business customer and operational data into actionable insights for senior stakeholders.

• Develop and automate analytical and reporting solutions using Power BI Power Platform Excel and other relevant tools improving the quality consistency and timeliness of management information.

• Define key performance indicators measurement frameworks and data requirements aligned to strategic priorities customer outcomes and transformation objectives.

• Analyze business customer and operational data to identify trends root causes performance gaps and opportunities for improvement using independent judgment to shape recommendations.

• Conduct customer experience assessments customer journey analyses stakeholder interviews and workshops to identify pain points service gaps process inefficiencies and digital improvement opportunities.

• Support the development of digital and technology strategies maturity assessments operating models business cases transformation roadmaps and program assurance reviews.

• Use AI-enabled tools and techniques to accelerate research synthesis benchmarking analysis ideation and executive-ready deliverables while applying appropriate quality control source validation confidentiality and human judgment.

• Prepare high-quality outputs in the form of executive presentations dashboards transformation roadmaps business cases and written recommendations communicating results using hypothesis testing storyboarding and data visualization techniques.

• Work with globally distributed teams of consultants on client engagements and intellectual property development across multiple industry and technology domains and support junior colleagues with research analysis dashboard development story lining and deliverable quality.

What youll need:

• 3-5 years of total experience in strategy consulting digital transformation technology advisory customer experience business analytics performance management enterprise architecture product strategy IT strategy or related roles preferably with exposure to large enterprise clients.

• 2 years of experience delivering digital or technology transformation analytics and dashboarding customer experience improvement operating model program assurance or related consulting engagements.

• Experience delivering consulting engagements and recommending valuable insights using customer journey mapping customer experience or digital maturity assessments business capability assessment benchmarking prioritization and roadmap development.

• Demonstrated hands-on ability to design dashboards scorecards analytical models and automated reporting solutions using Power BI Power Platform Excel SQL or similar analytics and visualization tools.

• Experience translating business and stakeholder requirements into meaningful KPIs measurement frameworks data requirements and executive performance views with the ability to interpret data and communicate practical implications.

• Demonstrated understanding of digital transformation customer experience automation cloud data platforms digital products and enterprise technology platforms with the ability to translate technology opportunities into practical business and transformation actions.

• Experience using AI-enabled productivity tools to improve research synthesis analysis ideation deliverable creation and speed-to-insight with strong attention to accuracy source validation client confidentiality and responsible use.

• Passionate about technology; tracks latest trends and their potential use to solve complex business problems improve customer outcomes automate processes and strengthen digital capabilities.

• Strong communication and interpersonal skills in a global environment with the ability to collaborate continuously with cross-border teams and engage business technology and data stakeholders.

• A curious and inquisitive mind with openness to new experiences and learning strong problem-solving ability client focus and the versatility to work effectively across strategy analytics customer experience and transformation topics.

• Ability to create executive-ready dashboards and deliverables with clear storyline data-backed recommendations structured logic and practical next steps; Bachelors degree required with an MBA or advanced degree in business technology engineering analytics computer science or a related field preferred.

Who you are:

• Self-starter and quick learner who demonstrates ownership intellectual curiosity and a strong commitment to client impact.

• Strong consultative skills and problem-solving ability with the confidence to structure ambiguous problems analyze data and convert insights into actionable recommendations.

• Passionate about technology and helping clients improve customer and business outcomes through digital transformation analytics automation and data-driven decision-making.

• Comfortable combining hands-on dashboard and analytical delivery with broader digital and technology consulting and using AI-enabled methods responsibly to improve productivity quality and speed of delivery.

• Able to work effectively with senior stakeholders engagement managers and globally distributed consulting teams across business technology customer experience and data topics.

• High-performing and versatile team player with strong intercultural communication collaboration and stakeholder management skills.

• Willing to coach and support junior team members helping them improve consulting craft analytical rigor dashboard development AI-enabled productivity and deliverable quality.

What Gartner Consulting will offer you

• A world-class consulting environment.

• The opportunity to work on cutting-edge dashboarding analytics customer experience digital transformation and IT strategy engagements with a tier one client portfolio.

• A competitive salary.

• Structured bonus based on individual and corporate performance.

• Opportunities for promotion with a clearly defined career development structure.

• Opportunity to participate actively in the development and future of Gartner Consulting.

• A dynamic but relaxed and supportive working environment that encourages personal development.

About Gartner:

Gartner Inc. (NYSE: IT) is the worlds leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions every day. We work with every client to research analyze and interpret the business of IT within the context of their individual role. Founded in 1979 Gartner is headquartered in Stamford Connecticut U.S.A. Visit to discover more.

Diversity inclusion and engagement at Gartner:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color caste creed religion sex sexual orientation gender identity or expression marital status citizenship status age national origin ancestry disability or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access Gartners career webpage as a result of your disability you may request reasonable accommodations by calling Human Resources at 1 or by sending an email to

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.

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