Collection Specialist

The Opportunity:

We at Flywire are seeking a Collections Specialist in India 

Collections Specialist roles are not your typical Accounts Receivable positions. As a key member of the Finance Operations team you play an essential role in ensuring the accuracy of customer accounts while delivering a seamless experience through timely follow-ups effective issue resolution and strong collaboration across teams.

As part of this role you will work closely with Finance Customer Success Sales and other internal stakeholders in a fast-paced environment where accuracy adaptability and continuous improvement are essential. Strong analytical skills attention to detail resilience and excellent written and verbal communication are key as your day-to-day responsibilities involve managing customer accounts resolving payment-related queries and maintaining compliance with internal controls and governance standards.

You will be primarily responsible for maintaining the master customer database ensuring account information is accurate complete and compliant with governance addition you will support account reconciliations by investigating credit memos journal entries and payment records to ensure the integrity of financial data. You will generate reports to support Accounts Receivable aging reconciliation activities and month-end and quarter-end close processes.

You will

• Maintain the master database of customer details updating when necessary and  in compliance with strict governance standards

• Support account reconciliations investigating credit memos journal entries and payment records

• Generate reports to support AR Aging and account reconciliations

• Conduct daily follow-up with previously unresolved requests by email Slack and/or ZenDesk

• Analyze customer data identifying common issues and reporting them ideally with proposed solutions

• Perform month-end and quarter-end activities

• Support SOX reporting requirements

Qualifications :

Heres What Were Looking For:

•  2 years of billing or Finance experience

•  Strong written and verbal communication skills

• Anticipates common questions or issues proactively offering tailored suggestions to resolve them before they further escalate

• Highly flexible and open to ambiguity change in processes and procedures as the company grows and evolves.

Technologies We Use :

• NetSuite ERP

• Google Workspace

•  ZenDesk

• Salesforce

• Slack

• Floqast

• Jira

Additional Information :

What We Offer:

• Competitive compensation
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race colour religion sex pregnancy gender identity national origin age ancestry physical or mental disability sexual orientation genetic disposition or carrier status veteran status or any other category protected under applicable national federal state or local law.

Remote Work :

No

Employment Type :

Full-time