Client Visit Experience A Level

• Level – 4 to 7 Years – A Level
• Skill – Hospitality Management (Client Visit Experience)

Job Description:

About the role

As an Associate Client Experience you will help deliver seamless hospitality services across client visits events boardroom operations and logistics. You will be a key member of the Client Visit Experience team collaborating with customers project teams support functions vendors and operational stakeholders to deliver professional high-quality experiences.

You will coordinate multiple activities in a fast-paced environment address guest requirements monitor service delivery improve operational processes and help maintain Cognizant’s service standards.

In this role you will:

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Deliver a seamless client experience by coordinating client visits events boardroom activities group bookings transportation accommodation catering gifts and other logistics requirements.

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Engage with customers and project teams to understand requirements communicate clearly resolve guest concerns and support timely execution of services.

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Monitor the upkeep and effective utilization of corporate floors meeting rooms company vehicles and guest houses while coordinating with integrated facilities management resources.

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Manage service providers by communicating daily requirements reviewing performance and service-level adherence following up on audit observations and supporting timely invoice processing.

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Prepare and publish daily monthly and quarterly operational and management-information reports within established timelines.

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Support location guest-house and vendor audits document observations and follow up with vendors and internal stakeholders until identified actions are closed.

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Contribute to budgeting and cost management by preparing monthly expense information supporting annual planning and reviewing invoices periodically.

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Collaborate with support functions and team members to distribute work effectively maintain service continuity share knowledge and guide new team members.

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Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.

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Identify opportunities to improve processes applications resource utilization and service delivery while supporting operational changes and innovation initiatives.

Embrace our vibrant culture by striving for excellence focusing on meaningful outcomes and collaborating effectively. Prioritize quality stay curious and commit to continuous learning. Take ownership build relationships and focus on personal growth to support business strategy and create impactful work.

What you must have to be considered

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Full-time diploma graduate postgraduate or engineering qualification in any discipline following a 1023 education pattern.

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Ability to coordinate multiple operational responsibilities in a busy customer-facing environment.

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Strong customer-service orientation with the ability to handle guest concerns and communicate service and facility information.

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Ability to work collaboratively with customers project teams support functions facilities teams and external vendors.

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Capability to maintain operational reports track service requests and follow established processes and timelines.

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Strong sense of ownership attention to service quality and commitment to delivering meaningful customer outcomes.

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Alignment with Cognizant’s values: Work as One Dare to Innovate Raise the Bar Do the Right Thing and Own It.

These will help you succeed

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Educational background in Hospitality Hotel Management or Food Technology.

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Experience supporting client visits corporate hospitality events boardroom operations or workplace services.

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Familiarity with vendor coordination invoice review service-level monitoring audits and management-information reporting.

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Ability to analyze customer feedback and identify practical service improvements.

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Experience creating process documentation knowledge articles or delivering knowledge-transfer sessions.