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Client Success Associate

SOLO NETWORK

Job Location:

Goa - India

Salary: Not provided by the employer

Experience Required: 0-1years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SPARK is a global product innovation company working across Web 2.0 Web 3.0 AI blockchain and modern technology solutions. SOLO Network the flagship product of SPARK is an AI-powered upskilling and credential-first platform connecting learners institutions and employers.

We are looking for a proactive and communicative Client Success Associate who can work closely with clients users and internal teams to ensure smooth product adoption and a better user experience.

The role focuses on client coordination product feedback collection user support and sharing insights with internal product and tech teams to help improve the platform. The ideal candidate should have good communication skills coordination abilities and a basic understanding of technology and digital products.

Responsibilities

Coordinate regularly with clients institutions admins and users to understand product usage feedback and challenges.

Collect client insights feature requests user concerns and improvement suggestions and communicate them to internal teams.

Work closely with product tech operations and marketing teams to ensure proper coordination and smooth execution.

Monitor platform usage and identify areas where clients may require additional support or guidance.

Conduct regular follow-ups with clients to ensure smooth onboarding engagement and adoption of the platform.

Support clients with platform-related queries workflows and usage guidance.

Help track issues updates and client concerns to improve overall client satisfaction.

Assist in preparing feedback summaries reports product improvement notes and client success updates.

Conduct product walkthroughs demos onboarding sessions and review meetings when required.

Work with internal teams to help improve user experience platform engagement and product adoption outcomes.

Requirements

Strong communication and relationship management skills.

Good coordination and follow-up abilities.

Basic understanding of technology digital products and platform workflows.

Ability to understand client requirements and communicate them clearly to internal teams.

Problem-solving mindset with attention to detail.

Comfortable working with cross-functional teams and managing multiple conversations.

Confident organized and client-focused.

Interest in technology upskilling education and product-driven environments.

Benefits

Hands-on experience in client success product operations and product feedback management.

Opportunity to work closely with product tech and business teams.

Exposure to real-world product improvement and client engagement processes.

Practical learning in product adoption onboarding coordination and communication.

Opportunity to grow into higher client success or product-focused roles based on performance.

Flexible and collaborative work environment.

Required Skills:

Key Responsibilities High-Stakes Client Engagement: Identify and engage high-value prospects leading both virtual and in-person meetings to guide them through the final stages of the sales funnel. Customized Product Demonstrations: Design and deliver tailored product demos aligned with client requirements and specific use cases clearly translating technical capabilities into business value. Relationship & Account Management: Build and nurture strong relationships with key stakeholders through consistent communication regular follow-ups and strategic interactions to drive trust and long-term partnerships. Strategic Research & Sales Enablement: Conduct in-depth market competitor and client research to create impactful sales documents presentations and engagement strategies. Deal Ownership & Closure: Own the end-to-end sales cycle from initial engagement to final negotiation ensuring continuous follow-ups and momentum until deal closure. Post-Demo Engagement & Growth: Manage ongoing client interactions post-demo ensuring business alignment addressing concerns and identifying opportunities for expansion. Brand Authority & Market Presence: Promote the brand through social media webinars and events to generate market interest and strengthen industry positioning. Eligibility A minimum of one year of professional experience specifically within SaaS EdTech or Corporate Placements is required. Preferred Skills Outreach & Persistence: Proven expertise in identifying high-value leads and conducting cold outreach to build professional connections from scratch coupled with the ability to manage complex follow-up cycles to ensure consistent engagement. Event Leadership: Experience in hosting demos webinars or participating in industry meetups and conferences. Digital Savvy: Familiarity with high-level CRM tools and digital engagement strategies. Qualifications / Skills Required Exceptional Communication: Commanding presence with professional speaking writing and presentation skills. Consultative Mindset: Ability to understand client needs and provide tailored solutions. Technical Aptitude: Strong capacity to learn and explain technology or tech-driven products. Strategic Thinking: Ability to manage multiple high-priority tasks and meet professional timelines.

Required Education:

Eligibility A minimum of one year of professional experience specifically within SaaS EdTech or Corporate Placements is / Skills RequiredExceptional Communication: Commanding presence with professional speaking writing and presentation Mindset: Ability to understand client needs and provide tailored Aptitude: Strong capacity to learn and explain technology or tech-driven Thinking: Ability to manage multi

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