Client Due Dilligence Analyst (DDQ)

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

About the Role:

The DDQ Analyst plays an important role in supporting AlphaSenses global sales process by helping respond to client Due Diligence Questionnaires accurately consistently and on time. This role sits at the intersection of Compliance Sales ITSecurity Cyber and Risk giving the analyst strong exposure to how a global SaaS company supports enterprise customers protects data and manages compliance requirements.

This is a high-volume process-driven role suited to someone who enjoys structure attention to detail and working in a fast-paced business environment. The analyst will use approved response content documented procedures and AI-assisted tools to move DDQs through the workflow efficiently while also learning how to identify questions that require input from subject matter experts. It is a strong opportunity for someone who wants to build experience in compliance operations client due diligence information security privacy and risk management within a global technology company.

What Youll Do:

• Support AlphaSenses global sales process by helping complete client Due Diligence Questionnaires accurately consistently and within agreed turnaround times.
• Review incoming DDQs understand the nature of the request and process them by following established standard operating procedures templates and the approved internal knowledge base.
• Retrieve and apply pre-approved standardised answers to client questionnaires ensuring each response is accurate consistent and aligned with approved company positions.
• Use AI-assisted tooling to help draft match and assemble questionnaire responses while carefully reviewing all AI-generated output for accuracy before it is finalised.
• Identify questions that fall outside the SOP or do not have an approved answer in the knowledge base and escalate them promptly and clearly to the appropriate subject matter expert rather than improvising a response.
• Work cross-functionally with teams such as Compliance Security Privacy Legal Product and Sales to help move client requests forward and support deal timelines.
• Protect confidential client and company information at all times handling sensitive security compliance and commercial data in line with confidentiality and data-handling policies.
• Maintain accurate trackers records and DDQ pipeline updates to ensure requests are monitored prioritised and completed within defined turnaround times.
• Help maintain the Source of Truth repository of standardised answers by flagging outdated content and adding newly approved responses under the guidance of senior team members.
• Manage access requests for the AlphaSense Trust Library by following the documented process enabling clients to self-serve standard security and compliance documentation.
• Develop practical experience in compliance operations client due diligence AI-assisted workflows information security privacy and risk management within a global SaaS environment.

Who You Are:

• Detail-oriented and comfortable handling structured high-volume work accurately and consistently over time. This is a process-driven role where repeatability quality and consistency are key to success.
• 0 to 2 years of experience in an operations administrative customer support compliance operations or similar process-based role is helpful and fresh graduates are encouraged to apply.
• Exposure to compliance privacy information security client due diligence or DDQs is a plus but not required. Relevant certifications coursework or internships will also be viewed positively.
• Discreet and trustworthy with a strong sense of responsibility when handling confidential and sensitive client security compliance and commercial information.
• Good judgment and self-awareness around the limits of the role including knowing when a question can be answered using approved sources and when it should be escalated to a subject matter expert.
• Comfortable working with software internal knowledge bases workflow tools and AI-assisted productivity tools with a willingness to learn new platforms as part of day-to-day work.
• Strong written communication skills in English with the ability to follow templates closely and produce clear professional error-free responses.
• Organized reliable and able to manage multiple requests track deadlines and stay composed while handling a steady volume of work.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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