Change Manager L3
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Job Summary
Do
RESPONSIBILITIES
ÃÂÃÂÃÂ Ensure each and every Change is recorded and approved before implementation.
ÃÂÃÂÃÂ Ensure Change are categorized and are approved as per the defined Process based on the Change category ÃÂÃÂÃÂ Standard Normal Expedited Emergency
ÃÂÃÂÃÂ Convene and chair CAB meetings circulate the MOM of the CABs
ÃÂÃÂÃÂ Ensure no Unauthorized change is implemented which may potentially impact the Production
ÃÂÃÂÃÂ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
ÃÂÃÂÃÂ Report the Management on the agreed Change KPIs and ensure effective change communication in place
ÃÂÃÂÃÂ Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
ÃÂÃÂÃÂ Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
ÃÂÃÂÃÂ Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
ÃÂÃÂÃÂ Bring in Service improvements to improve the overall Process maturity
KEY SKILLS AND COMPETENCIES
ÃÂÃÂÃÂ 8-10 years of ITSM experience in Change and other processes
ÃÂÃÂÃÂ ITIL V3 / 2011 Foundation or Intermediate certification
ÃÂÃÂÃÂ Capable to collaborate with Multiple Technical towers face the Customer coordinate with the Vendors
ÃÂÃÂÃÂ Effective Communication skills
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
