Captain

Key Roles & Responsibilities

• Lead and supervise the restaurant service team during shifts ensuring smooth efficient and high-quality service delivery.
  
• Greet and seat guests present menus explain daily specials and provide knowledgeable recommendations on food and beverage offerings.
  
• Take accurate orders coordinate with the kitchen and bar teams and ensure timely and correct delivery of food and drinks.
  
• Monitor table service standards including mise-en-place table setup clearing and resetting to maintain a polished and professional dining environment.
  
• Handle guest inquiries special requests dietary requirements and complaints with professionalism empathy and a solution-oriented approach.
  
• Upsell menu items beverages and promotions in a natural and guest-centric manner to enhance the overall experience and support revenue goals.
  
• Train coach and mentor junior service staff (waiters busboys runners) on service standards product knowledge and guest interaction skills.
  
• Conduct pre-shift briefings assign station duties and ensure all team members are prepared and aligned with service expectations.
  
• Maintain strict hygiene grooming and operational standards in line with hotel/restaurant policies and local health regulations.
  
• Assist in inventory control of service equipment linen and consumables; report shortages or maintenance needs promptly.
  
• Support the Restaurant Manager / F&B Manager in achieving service excellence targets guest satisfaction scores and operational efficiency.
  
• Contribute to continuous improvement by sharing guest feedback and suggesting process enhancements.
  

Departmental Goals

• Consistently achieve and exceed guest satisfaction scores related to service quality and attentiveness.
  
• Support the team in meeting or exceeding daily/weekly revenue and average check targets through effective upselling and service excellence.
  
• Maintain zero major service complaints and ensure swift effective resolution of any issues that arise.
  
• Build a high-performing motivated service team through effective coaching and on-the-job training.
  
• Uphold brand service standards and contribute to the overall reputation of the outlet as a preferred dining destination.
  

Required Qualifications & Experience

• Minimum 24 years of experience in fine dining upscale casual or hotel restaurant service with at least 1 year in a supervisory or Captain / Head Waiter role.
  
• Proven experience in leading a service team and delivering high-volume or high-standard table service.
  
• Strong knowledge of food & beverage service techniques menu knowledge and basic wine/beverage pairing.
  
• Excellent communication and interpersonal skills with the ability to interact confidently with international guests.
  
• Ability to work under pressure in a fast-paced environment while maintaining composure and attention to detail.
  
• Flexible availability to work shifts including evenings weekends and public holidays.
  
• Basic computer literacy (POS systems experience preferred).
  
• Physically fit to stand for long periods and move efficiently across the restaurant floor.
  

Preferred Qualifications & Skills

• Diploma or certification in Hotel Management Hospitality or Food & Beverage Service.
  
• Experience in a 4-star or 5-star hotel or renowned independent restaurant.
  
• Knowledge of multiple cuisines and international service styles
  
• Previous experience with wine service flambé or table-side preparation is an advantage.
  
• Multilingual skills (English mandatory; additional languages such as Hindi or other regional languages preferred depending on location).
  
• Familiarity with hotel property management or POS systems
  
• Strong leadership presence coaching ability and a natural sense of hospitality.
  

Soft Skills

• Guest-centric mindset with a warm professional and proactive attitude.
  
• Team player who can motivate others and lead by example.
  
• High level of personal hygiene grooming and professional presentation.
  
• Problem-solving ability and calm demeanor when handling challenging situations.