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BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS
Job Location:
Monthly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
18 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS
Location: Mumbai
CTC: Up to 10 LPA
Positions Open: 1
Preferred Qualifications
- Bachelor’s degree in Engineering Computer Science Statistics or a related field.
- 2–5 years of experience in BI MIS or reporting domains.
- Experience in BFSI / Banking / Call Centre analytics preferred.
Department: Business Intelligence Unit (BIU)
Function: Call Centre Analytics
Employment Type: Full-Time
Key Responsibilities
- Develop and automate daily weekly and monthly MIS reports for Call Centre operations.
- Create interactive dashboards and performance tracking reports.
- Perform data extraction validation cleansing and transformation activities.
- Work with large datasets using Hadoop ecosystem tools.
- Support business teams with ad-hoc reports and analytical insights.
- Coordinate with stakeholders to understand reporting requirements and deliver solutions within timelines.
- Ensure accuracy consistency and timely delivery of reports.
Required Skills
- Hands-on experience in SAS Viya Hue Pentaho Hadoop Advanced Excel and Python.
- Strong SQL and data analysis skills.
- Experience in report automation and dashboard development.
- Strong analytical and problem-solving abilities.
Why Join the Organisation
- Opportunity to work in a fast-growing analytics-driven environment.
- Exposure to advanced data tools automation and BI platforms.
- Work closely with strategic business functions within the Call Centre ecosystem.
- Opportunity to innovate automate and drive performance through data insights.
How to Apply
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Regards
Team HR
Staffiaa Services
Required Skills:
Lead generation Customer communication Customer profiling Customer verification Call logging Follow-up tracking Customer database management Customer query handling Escalation management Achieving call targets Coordination with internal teams Verbal communication English Hindi Tele-sales Customer service Banking support Knowledge of banking products
