BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS

• Bachelor’s degree in Engineering Computer Science Statistics or a related field.
• 2–5 years of experience in BI MIS or reporting domains.
• Experience in BFSI / Banking / Call Centre analytics preferred.

• Develop and automate daily weekly and monthly MIS reports for Call Centre operations.
• Create interactive dashboards and performance tracking reports.
• Perform data extraction validation cleansing and transformation activities.
• Work with large datasets using Hadoop ecosystem tools.
• Support business teams with ad-hoc reports and analytical insights.
• Coordinate with stakeholders to understand reporting requirements and deliver solutions within timelines.
• Ensure accuracy consistency and timely delivery of reports.

• Hands-on experience in SAS Viya Hue Pentaho Hadoop Advanced Excel and Python.
• Strong SQL and data analysis skills.
• Experience in report automation and dashboard development.
• Strong analytical and problem-solving abilities.

• Opportunity to work in a fast-growing analytics-driven environment.
• Exposure to advanced data tools automation and BI platforms.
• Work closely with strategic business functions within the Call Centre ecosystem.
• Opportunity to innovate automate and drive performance through data insights.

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Staffiaa Services

Required Skills:

Lead generation Customer communication Customer profiling Customer verification Call logging Follow-up tracking Customer database management Customer query handling Escalation management Achieving call targets Coordination with internal teams Verbal communication English Hindi Tele-sales Customer service Banking support Knowledge of banking products