Business Analyst – Corporate Digital Banking, Payments & API Banking

• Business analysis and requirements-management tools used to create and maintain:Business Requirement Documents (BRDs)Epics features user stories and acceptance criteriaProduct and release backlogsProcess flow diagramsCustomer adoption and migration plansOperation risk sign-offs and NPPA documentation
• Agile delivery and backlog-management tools with practical experience managing work for at least T2 sprints where T is the current sprint.
• Test management and defect-tracking tools used to maintain test case repositories production issues incidents and problem tickets.
• Automated testing tools and scripts used to improve testing efficiency; experience level should include the ability to understand execute review and support automated test scenarios.
• Tools used for customer usability testing customer experience workshops product demonstrations and feedback management.
• Tools used to review and document API payloads API setup and API Banking integrations.
• Documentation collaboration and presentation tools used for stakeholder communication product familiarization sessions and training.
• Working knowledge of payment file and message formats including:SWIFT MT 1xx 2xx and 9xxISO 20022 / SWIFT MX including and -rail-specific clearing formats

• Practical experience with channel platforms such as iGTB TCS-BANCS and iCashpro.
• Experience with API testing API payload validation and API setup tools.
• Experience with automated regression testing test execution reporting and test-result analysis.
• Experience with tools supporting migration planning customer adoption tracking and production incident reporting.
• Experience with enterprise collaboration and knowledge-management tools used to publish product information and training content.

• Support the delivery of new products and services through agile delivery squads for TBS web mobile Host-to-Host and API Banking channels.
• Ensure that new products and features with relevant use cases for other entities including EI and International are assessed for enterprise-level availability based on demand and relevance.
• Ensure that all new BRDs are reviewed agreed and accepted by the relevant stakeholders.
• Translate business needs into clear precise and value-driven epics features user stories and acceptance criteria.
• Ensure that the right and efficient solution is designed by Solution Architects to meet customer expectations and business requirements.
• Provide timely analysis clarification and delivery support to the agile squad.

• Facilitate the Sr. Product Owner in developing and explicitly communicating the Product Goal.
• Review prioritize and publish the channel backlog at regular intervals.
• Maintain a transparent visible and stakeholder-understood Product Backlog.
• Maintain an adequately refined backlog covering T2 sprints where T is the current sprint.
• Facilitate Product Backlog Refinement Sprint Planning Sprint Reviews and prioritization workshops.
• Support epic and feature prioritization by assessing business value customer impact dependencies risk regulatory considerations and delivery effort.

• Facilitate the Sr. Product Owner in creating and maintaining the Product Release Backlog.
• Clearly define which features are intended for release and when.
• Support the development of the product release plan in line with agreed priorities dependencies sizing and delivery timelines.
• Establish a customer feedback loop to capture and incorporate the voice of the customer.
• Support product demos customer experience and design journey workshops and customer usability testing workshops.

• Ensure that test case repositories are continuously updated with scenarios relevant to real business situations.
• Leverage automated testing tools and scripts to optimize testing efficiency.
• Support requirements traceability between BRDs user stories acceptance criteria test cases and production outcomes.
• Conduct comprehensive production sanity testing with pilot clients before launch.
• Confirm that business operational customer integration and payment scenarios are adequately covered before release.

• Share joint accountability with the Sr. Product Owner for end-to-end product delivery against committed timelines and sizing where practicable.
• Conduct Refinement and Planning sessions and provide the team with required business inputs.
• Work with Scrum Masters to identify inefficiencies and impediments affecting team delivery.
• Participate in Quarterly Planning and PI Planning sessions Daily Standups Sprint Retrospectives and Scrum of Scrums.
• Provide clarification and decision support to the squad throughout the delivery lifecycle.
• Track delivery risks dependencies assumptions decisions and actions to support predictable outcomes.

• Identify map and manage stakeholders relevant to the product.
• Facilitate feature prioritization sessions to obtain stakeholder alignment.
• Establish and maintain communication channels that keep stakeholders informed about progress decisions risks dependencies and changes.
• Conduct product demo sessions and capture stakeholder feedback.
• Manage conflicts and resolve issues across internal and external product squads.
• Conduct periodic product familiarization sessions and training for relevant users and stakeholders.

• Own Product Technical Support covering incidents problem tickets customer queries and complaints.
• Facilitate the tracking of production issues related to account information and payment services across corporate channels and core platforms including Finacle Payment Hub BPM Express Clear SWIFT and FTS.
• Liaise with the respective platform owners to prioritize escalate investigate and close issues based on severity and ageing.
• Support root-cause analysis impact assessment corrective actions and customer communications.
• Ensure that lessons learned from production issues are reflected in requirements test cases process documentation and backlog items.

• Apply proven expertise in TBS internet mobile and API channels.
• Support channel onboarding across business banking and corporate segments.
• Apply working knowledge of at least one TBS channel such as iGTB TCS-BANCS or iCashpro.
• Support the setup of Corporate Profiles User Management Authorization Matrix Payment Rules and Day-0 maintenance.
• Support the migration of customers to a new corporate banking channel.
• Apply detailed working knowledge of API Banking payloads and API channel setup.
• Support payment initiation through Internet Mobile API and Host-to-Host channels.

• Apply end-to-end knowledge of outward and inward electronic payment processing across domestic and international payment schemes.
• Apply payment processing experience across relevant country or regional schemes with preferred exposure to UAE KSA Egypt India and the UK.
• Understand payment processing through pre-processor hubs payment engines and gateways.
• Apply working knowledge of SWIFT MT ISO 20022 / SWIFT MX and payment-rail-specific formats.
• Understand payment rails and clearing schemes such as SARIE SADAD ACH RTGS NEFT and IMPS.
• Apply working knowledge of cheque clearing systems including Onus Offus and PDC.
• Apply detailed understanding of Virtual Account setup maintenance and payments through channel and API interfaces.
• Apply familiarity with payment industry regulations including PCI-DSS and applicable UAE and KSA Central Bank regulations.
• Apply proven working knowledge of collection systems.

• Approved BRDs and stakeholder-accepted requirements.
• Detailed Product Backlog containing epics features user stories and acceptance criteria.
• Release Backlog for the squad.
• Process Flow Diagrams.
• Updated test case repositories and automated testing coverage where applicable.
• Operation Risk sign-offs and NPPA documentation.
• Product Release Plan.
• Migration and Customer Adoption Strategy and Plans.
• Timely resolution and effective governance of production issues.
• Product delivery aligned with agreed scope quality customer outcomes operational readiness and regulatory expectations.
• Reduced rework improved testing efficiency and stronger stakeholder visibility.

• Promote digital-first product adoption through secure web mobile API and Host-to-Host channels where appropriate.
• Support efficient delivery practices that reduce unnecessary rework duplicate documentation and avoidable manual processing.
• Consider operational resilience accessibility responsible data use and long-term maintainability when evaluating product features and solutions.

• No specific programming language is mandatory for the role.
• Ability to interpret technical requirements API payloads payment messages test scripts and system integration flows.
• Ability to understand automated testing scripts sufficiently to review coverage test outcomes and business relevance.

• Basic scripting knowledge for test automation data validation or analysis.
• Exposure to scripting or query languages used in API testing test-data preparation or reporting.

• Ability to analyze account customer payment user authorization and transaction data.
• Understanding of data mapping validation reconciliation traceability and data-quality requirements.
• Ability to assess business impacts across corporate channels and core platforms.

• Working knowledge of SQL or equivalent data-query tools.
• Experience analyzing payment customer migration Virtual Account and production-issue data.
• Experience with data reconciliation during channel migration and payment processing.

• Ability to understand solution architecture system dependencies integration points and non-functional requirements including availability scalability security and resilience.

• Experience working with cloud-hosted banking API payment or integration services.
• Familiarity with cloud-based monitoring logging deployment and service-management concepts.

• Practical knowledge of Agile and Scrum delivery practices.
• Understanding of Product Goals Epics Features User Stories Acceptance Criteria Product Backlogs and Release Backlogs.
• Understanding of customer experience usability testing process mapping and requirements traceability.

• Experience with behavior-driven development or structured acceptance-test approaches.
• Experience with API integration standards payment processing frameworks and reusable enterprise product capabilities.

• Business analysis requirements elicitation and BRD development.
• Product Backlog Refinement Sprint Planning Sprint Reviews and release planning.
• Agile delivery through Scrum teams and cross-functional product squads.
• Test case design test repository management production sanity testing and defect management.
• Customer usability testing and customer feedback-loop management.
• Process flow modeling and solution-option assessment.
• Incident problem and production-issue management.
• Experience supporting Quarterly Planning PI Planning Daily Standups Sprint Retrospectives and Scrum of Scrums.

• Experience with automated testing tools regression testing and test-result analysis.
• Experience with customer migration planning adoption tracking and pilot-client testing.
• Experience with continuous improvement methods for team efficiency delivery quality and operational readiness.

• Familiarity with PCI-DSS and applicable UAE and KSA Central Bank regulations.
• Understanding of secure API integration authorization authentication user management and payment controls.
• Working knowledge of Authorization Matrix Payment Rules Corporate Profiles and Day-0 maintenance.
• Awareness of operational risk NPPA requirements data protection auditability and secure handling of customer and payment information.
• Understanding of security considerations for Internet Mobile API and Host-to-Host payment initiation.

• Experience supporting security risk compliance and operational sign-offs for banking products.
• Familiarity with secure message exchange access controls fraud-prevention considerations and payment-channel resilience.

• Required: At least 8 years of experience in business analysis product analysis product ownership support digital banking payments or related delivery roles.
• Required: Proven experience managing TBS internet mobile and API channels with exposure to Host-to-Host banking.
• Required: Working knowledge of at least one TBS channel such as iGTB TCS-BANCS or iCashpro.
• Required: Experience with channel onboarding across business banking and corporate segments.
• Required: Experience setting up Corporate Profiles User Management Authorization Matrix Payment Rules and Day-0 maintenance.
• Required: Experience supporting customer migration to a new corporate banking channel.
• Required: Detailed working knowledge of API Banking payloads and API channel setup.
• Required: Proven end-to-end experience with outward and inward electronic payments across domestic and international payment schemes.
• Required: Experience with payment initiation channels payment processing hubs payment engines or gateways SWIFT MT ISO 20022 / SWIFT MX and clearing formats.
• Required: Working knowledge of payment rails including SARIE SADAD ACH RTGS NEFT and IMPS as applicable to prior experience.
• Required: Working knowledge of cheque clearing systems Virtual Accounts and collection systems.
• Required: Experience managing product backlogs release backlogs user stories acceptance criteria test cases and production issues.
• Required: Experience working with agile delivery squads and cross-functional stakeholders.
• Preferred: Experience across payment schemes in UAE KSA Egypt India and the UK.
• Preferred: Experience with corporate banking migration pilot-client production sanity testing automated testing and customer usability testing.
• Preferred: Experience supporting enterprise-level product reuse across multiple entities or regions.
• Alternative pathways: Candidates may qualify through a combination of substantial digital banking payments operations product delivery implementation testing technical support or product ownership experience that demonstrates equivalent capability even where their formal job title has not been Business Analyst.

• Analyze business needs clarify requirements maintain BRDs and translate approved requirements into epics features user stories acceptance criteria process flows and testable outcomes.
• Review and refine the channel backlog support prioritization and release planning and coordinate with the Sr. Product Owner Solution Architects Scrum Masters engineers testers platform owners and operations teams.
• Participate in Daily Standups Refinement Sprint Planning Sprint Reviews Retrospectives Scrum of Scrums PI Planning prioritization workshops product demos and customer usability testing sessions.
• Make or facilitate business analysis decisions within the agreed product governance framework escalate risks and conflicts support production issue resolution and remain accountable for the quality and completeness of assigned deliverables.

• A bachelors degree in Business Information Technology Computer Science Engineering Finance or a related discipline is preferred; equivalent relevant professional experience may be considered.
• A recognized Business Analysis Agile Scrum Product Owner or equivalent certification is preferred.
• Training or demonstrated experience in digital banking channels corporate banking electronic payments API Banking SWIFT ISO 20022 and payment regulations is required.
• Completion of relevant training in secure product delivery operational risk testing customer usability data protection and applicable payment regulations is expected.
• Commitment to continuous professional development through current industry knowledge product familiarization regulatory updates delivery practices and emerging payment and banking technologies.

• Applies structured critical thinking to analyze complex banking payment channel integration and production-support problems and convert findings into practical outcomes.
• Demonstrates leadership through clear direction constructive challenge conflict management issue resolution and effective coordination across product squads and stakeholder groups.
• Communicates requirements decisions risks dependencies and impacts clearly through written documentation workshops presentations product demos and training sessions.
• Adapts to changing customer needs regulatory expectations delivery priorities technical constraints and regional payment requirements while maintaining traceability and quality.
• Identifies opportunities to improve customer experience testing efficiency enterprise-level reuse operational resilience digital adoption and sustainable product delivery.
• Manages time priorities dependencies and delivery commitments effectively maintaining a refined backlog timely escalations and accurate stakeholder visibility.
  

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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